The Team Lead will oversee IT operations, manage service delivery quality, handle IT asset management, and ensure compliance. The role involves process improvement, stakeholder management, and conducting performance reviews.
Description and Requirements
This role, for our TL - IT Operations, will oversee the day-to-day service delivery operations and asset management of the information technology department, ensuring the stability and efficiency of our IT systems.
Job Description:
• Sound Knowledge of Desktop engineering & Data center Operations
• Sound knowledge of managing service desk operations
• Monitor service delivery quality and assist in continuous improvements of delivery processes and quality.
• Excellent verbal and written communication skills
• Manage IT Asset portfolio with respect to daily operations, compliance and governance.
• Tracking IT hardware asset life and Inventory management: deployment, utilization, tracking, security, and final disposition of IT assets.
• Responsible for managing inward / outward of the IT assets within IT Store(s)
• MIS reporting / dashboards along with good analytical skills
• Understand BCP/DR concepts and testing methodology related to IT Infra
• Knowledge of ISO27001/ISO20000 processes and related documentation
• Designing SLA's, Tracking and reviewing it with Vendors & ensuring SLA's are met as required
• Stakeholder management and Customer Centricity
• Act as a SPOC for all internal & external audit and audit related requirements.
• Plan, schedule and conduct performance reviews with Clients and conduct satisfaction surveys where applicable.
Skills:
• Hands on exp. in creating process workflows and documentation
• Good presentation & analytical skills
• Good negotiation and convincing skills
• Excellent problem-solving skills and the ability to make informed decisions under pressure.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
Eligibility Criteria:
Experience: Should have a minimum of 4-5 years of experience with 3-4 BPO industry years in IT service delivery.
• Must be a Graduate. (BE/B.Tech will be preferred).
• ITIL/ITSM certified
• Excellent communication skills
• Open for shifts
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
This role, for our TL - IT Operations, will oversee the day-to-day service delivery operations and asset management of the information technology department, ensuring the stability and efficiency of our IT systems.
Job Description:
• Sound Knowledge of Desktop engineering & Data center Operations
• Sound knowledge of managing service desk operations
• Monitor service delivery quality and assist in continuous improvements of delivery processes and quality.
• Excellent verbal and written communication skills
• Manage IT Asset portfolio with respect to daily operations, compliance and governance.
• Tracking IT hardware asset life and Inventory management: deployment, utilization, tracking, security, and final disposition of IT assets.
• Responsible for managing inward / outward of the IT assets within IT Store(s)
• MIS reporting / dashboards along with good analytical skills
• Understand BCP/DR concepts and testing methodology related to IT Infra
• Knowledge of ISO27001/ISO20000 processes and related documentation
• Designing SLA's, Tracking and reviewing it with Vendors & ensuring SLA's are met as required
• Stakeholder management and Customer Centricity
• Act as a SPOC for all internal & external audit and audit related requirements.
• Plan, schedule and conduct performance reviews with Clients and conduct satisfaction surveys where applicable.
Skills:
• Hands on exp. in creating process workflows and documentation
• Good presentation & analytical skills
• Good negotiation and convincing skills
• Excellent problem-solving skills and the ability to make informed decisions under pressure.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
Eligibility Criteria:
Experience: Should have a minimum of 4-5 years of experience with 3-4 BPO industry years in IT service delivery.
• Must be a Graduate. (BE/B.Tech will be preferred).
• ITIL/ITSM certified
• Excellent communication skills
• Open for shifts
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
Data Center Operations
Desktop Engineering
Iso20000
Iso27001
Itil
Itsm
Similar Jobs at MetLife
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Manage vendor relationships, facilitate proposals, monitor service levels, oversee projects, and support outsourcing initiatives for the China Market.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Oversee facilities operations including maintenance, vendor management, budgeting, emergency preparedness, and promoting sustainability initiatives.
Top Skills:
Facilities Management SoftwareMS Office
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Review and investigate Group Life claims, manage information requests, ensure claims meet policy provisions, and mentor new examiners while maintaining customer service and production standards.
Top Skills:
AccurintBiosCalligoCdfEdcsGlif ProductionGroupfactsExcelMicrosoft WordNetviewWindowsWorkdesk
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
