We are seeking an experienced Team Lead - Cloud Managed Services to oversee a team responsible for delivering managed AWS infrastructure services to multiple customers. This role combines hands-on technical expertise with leadership responsibilities, ensuring secure, reliable, and scalable infrastructure solutions. You will work closely with Service Delivery Managers to understand customer priorities, resolve complex issues as a key escalation point and ensure positive business outcomes.
- Lead, mentor, and support a team of engineers managing AWS-based infrastructure across multiple clients.
- Allocate tasks, manage team capacity, and ensure timely delivery with high service quality.
- Act as the escalation point for complex technical incidents, including participating in the on-call roster (Level 3).
- Collaborate with Service Delivery Managers to align technical solutions with customer needs and business objectives.
- Represent the engineering team in client meetings, service reviews, and incident debriefs.
- Ensure consistent adherence to organizational policies, standards, and compliance requirements.
- Maintain visibility of client environments, risks, and commitments, ensuring proactive support.
- Drive adoption of Infrastructure as Code, automation, and observability best practices.
- Oversee upgrades, changes, and continuous improvements in client environments.
- Contribute to technical presales discussions, identifying new service opportunities and scoping solutions with clear commercial considerations.
- Strong experience across AWS services (EC2, VPC, IAM, RDS, Lambda, CloudWatch, etc.).
- Proficient with Terraform and other IaC tools (CloudFormation desirable).
- Hands-on CI/CD pipeline experience (GitHub Actions, Jenkins, or similar).
- Strong containerization and orchestration skills (Docker, Kubernetes/EKS).
- Knowledge of automation and scripting for infrastructure management.
- Solid background in Linux and Microsoft administration and scripting.
- Experience with observability platforms (CloudWatch, Datadog, ELK, Dynatrace a plus).
- Strong understanding of backup, disaster recovery, networking, and security.
- Exposure to Azure or GCP is desirable.
- Familiarity with Site Reliability Engineering (SRE) practices or ITIL processes is a plus.
- Proven experience leading or mentoring engineers, either as a team lead or senior engineer.
- Experience working in a managed services or multi-client environment.
- Skilled at balancing multiple client demands and priorities.
- Confident decision-maker under pressure, especially during incidents.
- Strong communication skills, comfortable with both technical and business stakeholders.
- Experience collaborating with Service Delivery or Service Desk teams.
- Ability to translate business needs into clear technical delivery plans.
- Strong client engagement and service delivery background, including onboarding and handovers.
- Collaborative leadership style with a focus on team growth and development.
- Commercial awareness to align service delivery with business objectives.
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
At DAMO™ Managed Services, we go beyond routine maintenance - we focus on continuous evolution to help organizations achieve extraordinary impact. Here, you’ll work on proactive improvements rather than reactive fixes. We're at the forefront of cost optimization, automation, and scalable solutions. Your expertise will play a key role in streamlining operations, boosting efficiency, and ensuring our systems grow with our clients’ needs. Join and be part of a team that thrives on curiosity, innovation, and purpose.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
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Thoughtworks Melbourne, Victoria, AUS Office
Land of the Wurundjeri People of the Kulin Nation Level 23, 303 Collins Street , , Melbourne, Victoria , India, 3000
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