Systems Management Consultant

Requisition Number: 2353937
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:

• Work directly with end-users and understand business needs to improve customer experience in ServiceNow, specifically understand request module
• Represent end-user requirements with internal UnitedHealth Group ServiceNow developers during the development lifecycle
• Perform analytics of records, discover areas for improvement and execute on those incident functions
• Work with ServiceNow vendor developers on upcoming patching changes and module options
• Work directly with internal IT workgroups on the creation of business forms and workflows within service request function
• Perform analytics of service request records, discover areas for improvement and execute on those service request functions
• Other duties as assigned
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 7+ years of IT experience
• Understanding of HIPPA compliance
• Proficiency with ServiceNow application
• Proficiency with Excel

Preferred Qualifications:

• College degree
• 5+ Business analyst experience
• Health care IT experience
• Knowledge of ITIL Foundations V3 or V4

Join the Enterprise Technology Infrastructure Platform Services (ETIPS) team, driving innovation and reliability across core systems.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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