Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Systems Engineer to join our Small and Medium Business team in Coburg.
We are seeking a Systems Engineer to play a crucial role in maintaining the infrastructure and systems that support the operations of our managed services clients in our Small and Medium Business (SMB) team.
What you'll do:
- Provide level 3 systems support for all SMB customers.
- Troubleshoot complex systems and infrastructure issues for SMB.
- Proactively identify, escalate, and resolve problems within customer infrastructure environments.
- Communicate with clients and stakeholders to understand technical requirements and deliver tailored solutions.
- Build strong working relationships with clients to ensure long-term satisfaction and trust.
- Develop and maintain accurate and up-to-date documentation for systems, infrastructure, and
procedures. - Occasional paid overtime work to support service availability.
- Evaluate and recommend improvements to enhance system performance, reliability, and efficiency.
- Mentor and coach junior team members to support their technical development and professional
growth - Provide guidance on best practices, troubleshooting approaches, and customer engagement strategies.
What you'll bring:
- Proven experience as Systems Engineer.
- Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
- A keen interest in technology and a strong desire to ensure that all technology is functioning optimally.
- A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve
technical issues. - Networks experience is advantageous.
- A strong knowledge of ticketing systems would be advantageous.
- Microsoft and other industry certifications.
- Enjoys a fast-paced environment and is comfortable with change.
- A personality where everyone knows that when you take on a task whether it’s huge and scary or tiny
and boring, you’re going to see it through to the best of your ability.
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
