System Reliability Engineer

We're on the lookout for a passionate and exceptional reliability engineer to join our dynamic team and help us transform the homecare industry. Rally with us in creating meaningful experiences for our hyper-growth healthcare startup.

Why ShiftCare?

We're not just optimising resources; we're enhancing experiences. Our purpose-built solution is changing the game for support providers in Australia and North America, making care accessible and affordable for all.

About this role:

• Enjoy ownership and responsibility, with a bias towards identifying problems and proposing and implementing solutions.
• Strong experience with Ruby on Rails, especially in production SaaS systems.
• Deep knowledge of background job processing (Sidekiq or similar), caching, and distributed systems.
• Proven experience improving CI/CD pipelines, we currently use CircleCI but don't discard a migration.
• Comfortable designing and improving observability stacks (New Relic, Datadog, Honeycomb, etc.).
• Experience building resilient systems — retries, back-offs, queueing, circuit breakers, graceful degradation, kill switches, isolation of workloads, etc.
• Strong focus on developer ergonomics and reliability culture.
• Bias toward action and delivering tools that improve system behaviour and developer happiness.

What you’ll do

• Own and improve our CI/CD pipelines (CircleCI), reducing deploy times and failure rates.
• Build reliable retry/back-off mechanisms for critical user workflows.
• Design and implement observability tooling, including synthetic checks, smoke tests, etc.
• Help architect and implement failover and fallback mechanisms for critical vendors and workflows.
• Work with Support to build debug tooling and dashboards that empower non-engineers.
• Collaborate with engineering to define and template runbooks, kill switches, and disaster mitigation patterns.
• Champion performance tuning.

Key requirements

• Must have worked in a company known for its world-class engineering standards and global scale.

• Must have a great track record working as a member of an engaged team, beyond the theory that someone would learn in a leadership book and have had some hiccups along the way and learned from them.
• Must help bring the team up to their expected standards: Organise learning sessions and find development opportunities for everyone in their team.
• Must have an appetite for a startup environment, enjoy making decisions and drive change. Have a good framework to pick a good balance between doing things perfectly and doing something subpar: What’s the minimum work we can do to solve a problem/feature properly and move on to the next problem?
• Deep experience with technical problem-solving and code reviews within a Ruby environment
• Must have the experience and will to drive the successful completion of projects within established timelines and quality standards and motivate and guide team members to do the same
• Experience building resilient systems — retries, back-offs, queueing, circuit breakers, graceful degradation, kill switches, isolation of workloads