System and Client Operations Technical Lead

System and Client Operations Technical Lead  

Melbourne, Australia

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn and Twitter.

THE OPPORTUNITY

CONTEXT: 

Our IT department is in charge of the rollout, evolution and maintenance of Ivalua Cloud which hosts the environments of all our customers across the world. With over 50 global team members (EMEA, AMER, APAC) covering the IT infrastructure, Cloud computing, internal IT support, IT security and client applications support, the team keeps expanding to sustain the company's strong business growth.

ROLE: 

Reporting to the Global Client Operations Director, you will act as the technical lead for Client Operations, Infrastructure and SOC activities. You will be responsible for covering these operations for US & APAC regions in Australia and Singapore. 

WHAT YOU WILL DO WITH US 

• Part of the APAC Client Ops team and working closely with the Global Client Operations team (AMER, APAC, EMEA)
• Support Project and Application Maintenance teams on our Commercial Cloud, and ITAR Platforms
• Monitor infrastructure and applications, raise and follow up alerts with internal teams
• Ensure continuity between AMER closure and EMEA opening
• Act as part of our follow the sun organization
• Analyze, diagnose, troubleshoot and resolve servers, software, network and other potential IT build ; deployment issues
• Assist in troubleshooting issues as they arise with ability to prioritize
• Provide technical support on-site or via phone or email
• Analyze system, application, network and other logs and identifies potential issues with the Ivalua Solution
• Communicate and interact effectively with internal stakeholders and team members about the issues being troubleshoot
• Collaborate and contribute on technical initiatives
• Create proper documentation, diagrams and other detailed instructions and procedures qualifications
• Experience working with different types of Windows servers in all environments (Dev,Test, Pre-Prod, Prod)

___________________________________________________________________________________________________________________

• Assist with system builds, and firefighter rotation servicing as first responder. 
• Monitor system performance, identifying and resolving issues, applying updates and patches
• Enforce security protocols, and ensure system and network integrity
• Develop/Suggest automation workflows improvements for repetitive and manual tasks
• Analyze, log, track, and resolve issues pertaining to inconsistent server configuration
• Part time activity with the SOC scope (mainly as backup)

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Mastery:
Administration of Windows & Linux servers, Active directory administration, OS & software patching,

Web Application publishing, Performance

Proficient:
Virtualization, Public Cloud computing (Azure), and Web Server (IIS), Networking (DNS, DHCP, TCP/IP, Routing, Firewall, WAN, etc.), NT File System, Group Policy, RDS,SSL/TLS protocols. SOC tools: SIEM & EDR. Endpoint security solutions

 
Basic knowledge:
Database (MSSQL), Scripting (Powershell), DDoS (Distributed Denial of Service), WAF (Web Application Firewall), backup solutions
 

Other skills & experience:

Required experience:
At least 7 years proven experience in similar position 

“Nice to have” experience:
Knowledge of cloud concepts and platforms, especially Azure. Experience in an international company & team.

Soft skills:
Stress handling, leadership, team player, good communication, problem solving attitude, strong reporting skills. Good documentation writing skill.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week),
• We're a team dedicated to pushing the boundaries of product innovation and technology,
• Sustainable Growth, Privately Held,
• A stable and cash-flow positive Company since 10 years,
• Snacks and weekly lunches in the office,
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity,
• Unlock and unleash your full professional potential with our exceptional training and career development program,
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued,
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

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