Provide technical support for SaaS/IaaS/PaaS products, primarily for an Australian client, requiring client interaction and problem-solving skills.
We are looking for a high-energy, driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 and Fortune 1000 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!
The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support mainly for our Australian client but not only.
An ideal candidate will be presenting experience as a technical support engineer for software solutions across SaaS/PaaS/IaaS with a love for technology, curiosity about new products and approaches, and a get-to-know-how-it-works attitude.
- 1+ year of experience in a client-facing Technical Support role is required
- 1+ year of experience supporting a SaaS/IaaS/PaaS product
- Experience supporting Linux based systems in a commercial environment including reading logs and writing commands
- Working knowledge of at least one cloud service provider, preferably Azure
- Experienced working with Jira - a plus
- Good working knowledge of ITSM processes and tools, including, but not limited to: service desk, logging, and monitoring
- Excellent communication skills and the ability to interact effectively with technical and non-technical personnel
- Self-motivated, proactive approach, and ability to work well with little direct supervision
- Strong problem-solving skills and a knack for troubleshooting
- Attention to detail, highly organized, with an absolute focus on quality of result
Top Skills
Azure
Iaas
Itsm
JIRA
Linux
Paas
SaaS
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