Provide technical support for Clinical Solutions products, troubleshoot issues, document activities, monitor systems, and ensure compliance with healthcare regulations.
- Provide technical support for Clinical Solutions and FFI products via phone, email, and self-service tickets
- Communicate effectively with clients to diagnose issues, manage expectations, and deliver timely resolutions
- Troubleshoot, resolve, and appropriately escalate technical issues; coordinate with L3, Development, and Professional Services as needed
- Document all support activities and maintain accurate ticket status and follow-up through resolution
- Monitor system events and perform operational tasks such as SSL certificate deployment, UAT, and production upgrades
- Create and maintain knowledge base articles and contribute to product releases, testing, and process improvements
- Ensure customer satisfaction and compliance with security, data protection, and healthcare regulatory requirements
Requirements
- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent certifications/experience)
- Experience supporting enterprise applications or implementing software solutions for US or international customers
- Strong knowledge of PC and server hardware, operating systems, networking, and general IT troubleshooting
- Experience with ticketing systems, remote support tools, and complex enterprise software installations
- Working knowledge of databases, web servers, scripting, and common enterprise technologies (e.g., SQL, IIS/Apache)
- Familiarity with Healthcare IT environments, including HL7, HIS, RIS/PACS, EMR/EHR, or Medical Transcription systems
- Strong incident management, multitasking, problem-solving, and written and verbal communication skills
Benefits
- Join a fast-growing healthcare technology company at the forefront of AI innovation in radiology.
- Own meaningful work that impacts radiologists, healthcare systems, and patient outcomes worldwide.
- Opportunity to grow within a highly international, cross-functional team driving innovation in healthcare.
- Enjoy flexibility, with adaptable hours and remote work.
- Competitive compensation and benefits package, aligned with experience and market standards.
Top Skills
Apache
Iis
SQL
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What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
