Supply Chain Hardware Product Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The Supply Chain Hardware Product Manager role is part of the Guidance Product organization responsible for Financial technology systems across Block, including Finance and Strategy (F&S), Controllership, Tax, Treasury and Procurement. In this role, you will work with senior business stakeholders to understand and define the requirements for transforming how our Supply Chain systems function to enable our next wave of growth. Identifying automation opportunities by improving the underlying supply chain data platforms to enable AI and automation capabilities will be key to success. Key outcomes of this work will be demand & supply automation for cash cards, SQ Hardware, Proto Hardware and global trade automation for SQ and Proto. This position will work in a fast-paced, high-growth environment with aggressive timelines and often competing priorities. The candidate must have a solid foundation and understanding of supply chain fundamentals including planning, reporting, and analytics. This position will be asked to challenge the status quo and envision new ways of working that can be instantiated in our supply chain technology platforms (both existing and not-yet-imagined). The position will work across functional teams to identify dependencies and bring attention to risks associated with the work of other functional teams. Business partnerships and communication will be critical across the Supply Chain and Hardware organization.
Success in this role will require creativity to re-imagine possible future processes that will enable our ability to scale through automation. The scope will include a range of supply chain and hardware planning requirements that will improve or create operational processes and automate key steps.
In addition, this role will be a leader in our Product function and help drive greater maturity of our Product model. This includes defining and managing success metrics, OKRs, roadmap definition & delivery, and mentoring junior Product Managers.
You Will:

• Represent the business point of view when designing and collaborating with other Product and Engineering teams, including integration partners
• Provide critical input and insight into supply chain system requirements based on prior experience, process knowledge and future state vision
• Participate in internal process improvement initiatives to improve planning, reporting, analytics, and technical aspects of supply chain processes
• Defines and owns the roadmap for Supply Chain Hardware without much guidance
• Aligns team's output with company objectives and knows when to escalate if necessary
• Scope of role entails being the DRI for decisions and customer experiences that affect outcomes and strategy at a company level.
• Works on complex issues where analysis of situations, high-level context, and playing with data is essential
• Works through thorny problems that have a large strategic/business impact with minimal guidance
• Determines product strategy in the Supply Chain Hardware space with minimal guidance
• Determines methods and procedures on new assignments and normal / existing work
• Drives clarity & alignment with large cross-functional teams through excellent communication
• Effectively communicates difficult prioritization decisions, articulating a clear rationale to cultivate buy in.
• Effectively motivates and inspires product teams + key stakeholders with a compelling articulation of product strategy and vision
• Excellent at building alignment across teams in the context of deep, meaningful relationships across Supply Chain Hardware and Guidance Automation.
• Strong ability to influence others during sensitive situations without damaging meaningful relationships.
• Looked to by the team to make the most important / tie-breaking / cross-functional product decisions.
• Demonstrates good judgment and effective negotiation/prioritization skills as a strong leader working to achieve results in the face of setbacks or roadblocks.
• Looked to by the team to make the most important / tie-breaking / cross-functional product decisions.
• Demonstrates good judgment and effective negotiation/prioritization skills as a strong leader working to achieve results in the face of setbacks or roadblocks.
• Participate in corporate development projects to provide guidance on M&A activities
• Work on complex issues where analysis of situations or data requires an in-depth knowledge of the industry as well as our business and Supply Chain Hardware objectives & requirements
• Ensure privacy, regulatory, and security requirements are incorporated into all Supply Chain Hardware products and roadmaps

You Have:

• 8+ years of demonstrated success delivering secure, business critical software, platform migrations, and data and cloud solutions in a highly regulated environment.
• 8+ years of operational experience in managing Supply Chain and Hardware business processes
• Ability to understand complex business intent, identify gaps between current and desired future state, translate business requirements into required system functionality, and determine best viable path to meet current and future business needs while considering delivery time and tradeoffs for each decision
• 8+ years of experience in developing strategies and launching data platform product capabilities
• Experience in a highly complex global organizations operating within large-scale ERP systems
• Broad knowledge of industry-standard Supply Chain Hardware management practices and success leading organizations through an Agile transition, or successful use of Agile practices to regularly ship remarkable products with increasing velocity
• Ability to remain adaptable and flexible. Open to continuous change in response to new information, different or unexpected circumstances, and working in an ambiguous business environment
• Beginner's mindset and ability to serve as a champion for the Supply Chain Hardware team by communicating, advocating, and championing upcoming changes to impacted stakeholders.
• Ability to influence executive leadership, and to communicate comfortably and concisely to audiences at every level and in every role within the company

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$198,000 - $297,000 USD
Zone B:
$188,100 - $282,100 USD
Zone C:
$178,200 - $267,400 USD
Zone D:
$168,300 - $252,500 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.