Strategic Account Manager

Job

The Strategic Account Manager owns the long-term success, retention, and commercial growth of the company's largest and most complex enterprise client accounts. Acting as a trusted commercial advisor, the role focuses on building deep, multi-stakeholder relationships at the executive level to align software solutions with overarching client business goals. The position holds high responsibility for managing renewal risks, mitigating revenue churn, and driving expansion opportunities across a high-impact portfolio. Operating with a high degree of autonomy, the role ensures strategic value delivery and complex problem resolution to maximize client net revenue retention.

What You’ll Do

 Drives the long-term retention and commercial growth of a high-value portfolio consisting of the company's most complex enterprise client accounts

Establishes and shapes deep, multi-stakeholder relationships at the executive level to anchor the business as a core strategic partner

Develops and executes comprehensive joint success plans that tie platform value directly to client financial and operational objectives

Leads structured business reviews to consistently demonstrate return on investment and uncover strategic expansion pathways

Owns and mitigates portfolio renewal risk by accurately forecasting outcomes and coordinating cross-functional mitigation frameworks

Influences portfolio expansion by identifying and driving upsell, cross-sell, and advanced technology adoption initiatives

Manages complex, multi-stakeholder commercial negotiations to maximize net revenue retention and secure portfolio value

Champions the client's voice internally by partnering with product and operational leadership to resolve complex systemic issues

Designs replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio health

Oversees the maintenance of high-integrity commercial records, pipeline metrics, and data tracking to inform executive decision-making

This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.

What You’ll Bring

Executive presence with the ability to influence and persuade senior leadership and C-suite stakeholders
Advanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomes
Strong negotiation and contract management skills to navigate multi-stakeholder commercial environments
Exceptional cross-functional orchestration capabilities to align internal resources around client needs
Data-driven analysis skills to evaluate portfolio health metrics and identify expansion opportunities
Complete knowledge and full understanding of enterprise account management and customer success methodologies within a SaaS framework
Deep understanding of operational workflows, efficiency gaps, and technology integration in complex organizational structures
Understanding of net revenue retention strategies and proactive risk-mitigation frameworks
 

What We Can Offer You

• Novated leasing via salary packaging

• Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances)

• Generous Parental Leave Program

• Paid Volunteer Leave Days

• Public Holiday Exchange Scheme

• Talent Referral Program – get rewarded for referring a friend to join our team!

• Casual dress and relaxed office environment

• Fun team camaraderie and events

• Opportunities for career progression and development

• Diverse training & internal networking opportunities across all of our product lines

• Service recognition awards

• Click here to find out more about working at Simpro Group!

Our Core Values

While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .

Visit simprogroup.com/au/company/careers to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

*Please note, no agencies will be accepted in the recruitment of this role.