Storage Engineer

About the client

Our client is a collective of companies, including a licensed telecommunications carrier providing network and data centre services across Australia and Internationally, and a Managed Service Provider (MSP) and Manage Security Service Provider (MSSP) specialising in IT solutions for mid-market corporate clients and government entities.

Their vision is to empower all organisations, regardless of size, with access to fit-for-purpose, secure IT and telecommunications solutions that support the achievement of their own strategic objectives.

Job Summary:

As a Storage Engineer, you will support the operation, maintenance, and ongoing improvement of our storage, backup, and virtualisation platforms.

This is a hands-on technical role suited to someone with foundational to intermediate experience in infrastructure, storage, backup, systems administration, or data centre environments who is looking to develop deeper expertise in enterprise storage technologies.

You will work with technologies including Block, File and Object storage over iSCSI, Fibre Channel, and S3 Protocols, enterprise backup platforms, virtualisation technologies, and associated datacentre infrastructure.

Working as part of the Cloud and Infrastructure team, you will assist with monitoring, troubleshooting, maintenance, hardware installation, customer support, and operational tasks across the storage and backup environment.

Responsibilities:

• Monitor storage, backup, and virtualisation platforms and assist in maintaining reliable, secure, and optimal service performance.
• Assist with the installation, configuration, maintenance, and troubleshooting of storage hardware and associated infrastructure.
• Monitor and respond to system alerts, incidents, and service requests, escalating complex issues to senior engineers or vendors where required.
• Perform routine operational activities including health checks, capacity monitoring, patching, firmware updates, and preventative maintenance.
• Assist with the administration and support of enterprise backup platforms such as Veeam.
• Support Block, File and object-based storage services.
• Work with vendors including Everpure, NetApp, Dell EMC, Hitachi Vantara and Veeam when troubleshooting hardware or software issues.
• Assist with hardware repairs, replacements, upgrades, and fault resolution.
• Install, cable, configure, and maintain physical infrastructure within datacentres.
• Create and maintain technical documentation including system configurations, operational procedures, troubleshooting guides, and incident resolutions.
• Assist with reporting on storage capacity, performance, availability, backup success, resource utilisation, and other operational metrics.
• Provide technical support to internal teams and customers for storage and backup-related enquiries.
• Assist customers with self-managed backup services and infrastructure hosted on our IaaS platform.
• Ensure incidents and service requests are managed in accordance with established SLAs.
• Identify opportunities to improve operational processes, monitoring, documentation, and administrative tasks.
• Work collaboratively with senior engineers and other infrastructure teams to troubleshoot issues across storage, networking, compute, backup, and virtualisation environments.

Essential:

• Foundational to intermediate knowledge of enterprise storage technologies, including Block File and Object storage.
• Understanding of enterprise storage concepts and protocols such as S3, Fibre Channel, iSCSI, NFS, SMB, and CIFS.
• Some experience supporting storage, backup, server, virtualisation, or datacentre infrastructure.
• Familiarity with enterprise backup technologies such as Veeam or similar platforms.
• Hands-on experience, or willingness to develop experience, installing, cabling, and maintaining physical infrastructure.
• Good troubleshooting skills with the ability to gather information from multiple sources, document it and work through technical issues logically.
• Familiarity with Windows and Linux operating systems, including basic administration and troubleshooting.
• Understanding of networking fundamentals including DNS, IP addressing, subnets, routing, and firewalls.
• Ability to follow documented procedures and complete scheduled maintenance activities.
• Good written and verbal communication skills.
• Ability to work effectively both independently and as part of a technical team.
• Willingness to learn new technologies and develop deeper expertise in enterprise storage and backup technologies.

Desirable:

• Experience or exposure to Everpure FlashArray or FlashBlade.
• Experience or exposure to NetApp, Dell EMC ECS, Dell EMC Unity, or Hitachi Vantara VSP platforms.
• Experience with Veeam Backup & Replication or Veeam Backup for Microsoft 365.
• Familiarity with Fibre Channel switching and SAN environments.
• Experience with virtualisation platforms and virtual machine infrastructure.
• Experience working in a datacentre or managed infrastructure environment.
• Exposure to Infrastructure-as-a-Service (IaaS) environments.
• Experience supporting customers or responding to technical service requests.
• Familiarity with monitoring and alerting platforms.
• Awareness of security and compliance frameworks including ISO 27001 and the Australian Government Information Security Manual (ISM).

Development Expectations:

The role is expected to develop progressively toward greater technical ownership. With experience and training, the Storage Engineer will build capability in:

• Enterprise SAN and NAS administration.
• Storage capacity and performance management.
• Fibre Channel configuration and troubleshooting.
• Enterprise backup administration and recovery.
• Storage replication and disaster recovery.
• Firmware and lifecycle management.
• Storage performance analysis and optimisation.
• Advanced incident and problem management.
• Infrastructure automation and operational improvement.
• Storage solution design and implementation.

Senior engineers will provide technical guidance and escalation support while the Storage Engineer develops the skills required to independently manage increasingly complex infrastructure and incidents.

Work Health & Safety Responsibilities:

All employees are required to:

• Obtain a police/criminal history check prior to employment.
• Abide by all company policies and procedures.
• Report injuries, hazards, and incidents affecting themselves or others.
• Maintain a safe working environment for themselves and their colleagues.

Additional Role Requirements:

This position also requires:

• National travel, overnight stays, and liaison with 5GN partners and suppliers when required.
• Ability to undertake planned work outside normal business hours, including evenings and weekends.
• Participation in an on-call rotation following appropriate training and familiarisation.
• Adequate physical fitness to safely move and install infrastructure hardware, including servers, storage equipment, and associated components.
• Ability to work in data centres, server rooms, and operations centres, including environments without natural light.

If you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity. Apply now!