Stakeholder Engagement Advisor

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Sustainability, External Affairs, Legal, Risk & Compliance - Public Affairs maintains positive relationships with government agencies, ensuring that Telstra's voice is heard and that Telstra is aligned with government policies.

About the Role

As Australia’s leading telecommunications company, Telstra’s success relies on our relationships, engagement and understanding with the external environment. Ensuring that Telstra has effective systems and processes in place to manage our stakeholder engagement is critical to our success.

This new role is critical to delivering Telstra’s organisational wide Stakeholder Engagement roadmap and framework.

The key functions of this role will be:

• Support the implementation of the Stakeholder Engagement Framework and Governance.
• Support the implementation of the governance system for the co-ordination of enterprise-wide stakeholder engagement roadmap.
• Work across the business to understand, collate and communicate stakeholder insights.
• Develop data library of stakeholder insights and use it to deliver meaningful insights.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

• Support the implementation of the Stakeholder Engagement Framework and Governance, including regular reporting and review of activities under the framework.
• Manage the quarterly Stakeholder Insights Forum including preparation of pre-reading materials, speaking notes, post meeting reporting and actions.
• Support  stakeholder engagement reporting.
• Support the implementation of the governance system for the co-ordination of enterprise-wide stakeholder engagement roadmap.
• Work across the business to understand, collate and communicate stakeholder insights.
• Develop data library of stakeholder insights and use it to deliver meaningful insights.
• Support the Stakeholder Engagement Community of Practice through developing regular engagement opportunities with the group.
• Support the development and implementation of a culture and capability program to support stakeholder engagement.
• Work with the team to embed stakeholder engagement practices across the business, and champion the importance of stakeholder engagement. 

About You

You will be bringing these skills & experiences to be succesful in the role:

• Minimum bachelor’s degree in arts, communications, law, (social) science, business, or engineering
• Excellent organisational and delivery capability
• Excellent attention to detail
• Demonstrate high degree of self-drive and able to work well both alone with high autonomy and as part of a team
• Familiarity with stakeholder engagement programs
• Experience working on program implementation to deliver customer and business outcomes
• Proven communication skills with the ability to write and communicate across a range of formats and audiences
• Commercial acumen, understanding business imperatives and drivers, and the ability to develop compelling opportunities as a commercial lever
• Experience working on program implementation to deliver customer and business outcomes

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!

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As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected].