We're embarking on an engineering transformation with a key focus on Full Stack Engineering, e.g., Next.js / React and .NET/Java.
You have knowledge that spans both development and operations, including coding, infrastructure management, system admin/engineering, and DevOps toolchains.
Together we will build tomorrow’s bank today, using world-leading engineering, technology, and innovation.
Do work that matters:
We're building tomorrow’s bank today, which means we need creative and diverse engineers to help us redefine what customers expect from a bank—envisioning new technologies that are still waiting to be invented and reimagining products that support our customers and help build Australia’s future economy. Join us at the forefront of innovation as a Staff Software Engineer, where you’ll play a pivotal role in leading the technical vision and architecture for a major Contact Centre transformation across the Group. This is a high-impact opportunity to drive the end-to-end implementation of a cutting-edge solution built on Microsoft Dynamics – Contact Centre, reshaping how we engage with customers.
You’ll be responsible for designing and delivering cloud-native, scalable, secure, and high-performance solutions on AWS, leveraging your full-stack expertise in React or Next.js and NET/.NET Core or Java or NodeJS. This role demands a strategic thinker with deep technical acumen, capable of guiding engineering teams and influencing cross-functional stakeholders to deliver enterprise-grade platforms.
See yourself in our team:
The CBA technology unit delivers the best digital banking services to Commonwealth Bank customers and, to do so, is responsible for digital delivery, group data and analytics, technology and technology infrastructure, cyber, fraud, physical security, and business resilience for all divisions across CBA. It is also dedicated to delivering the best workplace technology experience for our over 53,000 people across CBA and focused on providing the latest tools, technology, and resources to enhance the way we work together and empower our people to achieve more for our customers.
Be Part of a Team Driving Customer Service Innovation
As a Staff Software Engineer, you’ll join the Engineering Chapter, a key part of the Agent Excellence Crew within the Group’s broader Retail Technology Division. This chapter leads the innovation and operational delivery of the Group’s complex Contact Centre technology services.
We are the team behind the voice and messaging channels that power customer interactions across the Group’s Contact Centres. Our mission is to design and deliver intelligent, seamless, and responsive customer and sales experiences—driven by cutting-edge technology and a passion for service excellence.
You’ll be at the heart of a high-performing engineering team, shaping the future of how millions of customers connect with us.
We’re interested in hearing from people who:
Deliver full stack, full cycle design solutions, with a strong focus on front-end engineering using Next.js and React, while also supporting robust back-end development with C# and .NET Core.
Lead as a technical subject-matter expert, mentoring engineers and sharing knowledge through workshops, guilds, and collaborative forums.
Design and implement innovative, scalable solutions as part of a cross-functional squad, using technologies like GraphQL, modern data access layers, and cloud-native services on AWS.
Work with a DevSecOps mindset, owning the full lifecycle—you build it, you secure it, you test it, and you run it—with a strong grasp of CI/CD, automated testing, infrastructure pipelines, logging, and monitoring.
Leverage AI-assisted development tools such as GitHub Copilot, Cursor, Figma AI, and others to accelerate delivery and improve code quality.
Collaborate closely with stakeholders, translating business needs into technical solutions that deliver real value, while continuously driving process improvements and innovation.
Think outside the box, challenge the status quo, and bring a creative mindset to solving complex problems—experience in the banking/contact center technology domain is a plus.
Tech skills
We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these will set you up for success in this team:
Expert in SDLC and Agile methods with broader experience around architecture, design, implementation, deployment, integration, and technology transformations.
Full cycle design experience design, build, challenge and run essential.
Bring previous experience with Contact Centre technologies, such as Microsoft Dynamics, Genesys, LivePerson, or similar platforms—highly regarded.
Full Stack Development: Strong expertise in React.js, Next.js, and NET Core, Java, NodeJS, C# with experience designing scalable microservices and APIs (GraphQL & REST).
Cloud & DevOps: Hands-on experience with AWS, Docker, Kubernetes, and CI/CD tools like GitHub Actions, TeamCity, and Jenkins.
Database & API Design: Proficient in PostgreSQL, Oracle, and modern data access patterns.
Monitoring & Observability: Familiar with tools like Prometheus, Grafana, Splunk, and AWS CloudWatch.
AI & GenAI Tools: Exposure to GitHub Copilot, Cline, Roocode, AWS Bedrock, and a working understanding of LLMs and machine learning concepts.
Secure Engineering & DevSecOps: Deep understanding of security principles, DevSecOps, and SRE practices.
Agile Delivery & Testing: Proven experience with TDD/BDD, automated testing, service virtualization, and cloud-native application development.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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