Provide pre- and post-sales technical support and consulting for HERE products, debug and analyze customer-reported issues, coordinate cross-team resolution, assist sales with RFQs, deliver technical training, and relay customer feedback to product teams.
What's the role?
As the Senior Technical Support Engineer you are an experienced support engineer with a pre-sales/post sales mindset, and ensures that the Customer makes optimal use of HERE products and services, from the evaluation phase through the production phase and into the maintenance phase. You will ensure customer satisfaction by providing technical training, resolving issues and being the voice of the Customer to internal HERE departments. You have strong customer focus, establish close relationships with the Customer, product management and sales, and are a subject matter expert of the broad range of HERE products and services.
Your main responsibilities include:
Who are you?
You are a strong candidate for this role if you possess the following skills, competencies, and work experience
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Who are we?
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
As the Senior Technical Support Engineer you are an experienced support engineer with a pre-sales/post sales mindset, and ensures that the Customer makes optimal use of HERE products and services, from the evaluation phase through the production phase and into the maintenance phase. You will ensure customer satisfaction by providing technical training, resolving issues and being the voice of the Customer to internal HERE departments. You have strong customer focus, establish close relationships with the Customer, product management and sales, and are a subject matter expert of the broad range of HERE products and services.
Your main responsibilities include:
- Analyzing tests and debugging software issues reported by customers
- Addressing issues in a systematic approach coordinating across teams and stakeholders to ensure alignment on criticality with a "single source of truth", timely executive visibility and reporting, have lessons learned built into actionable follow-up plans
- Working on technical consulting assignments for/with the customer
- Working with sales to complete RFQs and translating customer needs into requirements, products, and solutions
- Providing direct technical expertise for opportunities in one or multiple domains of knowledge
- Providing feedback to Sales, Product Marketing, and Product Management on current and future product requirements (acts as the voice of the Customer)
- Participating in internal HERE technical communities and in the broader industry through events, blogs, whitepapers, and articles for your domains of expertise
Who are you?
You are a strong candidate for this role if you possess the following skills, competencies, and work experience
- Graduate degree in Computer Science, Engineering, or related fields
- 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles
- Strong experience in software development in Java and/or Python. Experience in SQL, ArcGIS, or Oracle DBMS is desirable
- Automotive industry experience and/or mobile application development experience (iOS or Android) will be an advantage
- Exposure to Unix/Linux and experience in AWS ( or any other Cloud Ecosystem)
- Comfortable with CI/CD processes and tools such as Git, Gerrit, Jenkins.
- Excellent communication skills in English and Japanese (Written and Spoken)
- Well developed analytical skills and problem-solving mind set
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Who are we?
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
HERE Technologies Melbourne, Victoria, AUS Office
1-11 Gordon Street, Level 4,, Melbourne, Victoria, Australia, 3121
Similar Jobs at HERE Technologies
Artificial Intelligence • Automotive • Computer Vision • Information Technology • Internet of Things • Logistics • Software
Lead technical and architectural direction for HERE Map and Services in Japan. Solve complex, ambiguous, cross-team problems, drive engineering excellence, design scalable systems, perform code and design reviews, and promote AI and modern tooling to improve productivity and quality.
Top Skills:
Ai ToolsAPIsAWSC++GitGitlabGpsJavaJenkinsJIRAMappingNavigationPythonScalaSdksTest Management Systems
Artificial Intelligence • Automotive • Computer Vision • Information Technology • Internet of Things • Logistics • Software
Lead and execute sales strategy for a major Japanese auto OEM, achieve revenue targets, develop proposals and contracts, prospect new business, coordinate cross-functional teams, and act as trusted advisor for location-based and automotive solutions.
Top Skills:
Automotive Electronics System IntegrationConnected Vehicle Services (Cvs)Here Technologies PlatformHighly Automated Driving (Had)In-Vehicle Infotainment (Ivi)Location-Based Services (Lbs)
Artificial Intelligence • Automotive • Computer Vision • Information Technology • Internet of Things • Logistics • Software
Lead identification and execution of strategic location-data partnerships with government and private sectors. Engage senior executives and government stakeholders, conduct market and competitive research, evaluate and recommend partnership opportunities, prepare decision-making reports, and collaborate with legal, licensing, analytics, compliance, and business teams to source essential map content and drive business development.
Top Skills:
Ai ToolsExcelMicrosoft Office SuiteMicrosoft Powerpoint
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
