Sr. Technical Lead, Site Reliability Engineer

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
JOB DESCRIPTION
As a Sr Technical Lead for SRE Software Engineering team, you will shape and improve the experience of key Vertafore customers. You will work cross-functionally across Vertafore, including Customer Support, Account Management, Product Management and Product Development to help guide customers and also contribute to the future growth of your team. You will work with a fast-paced, skilled team of business analysts, conversion engineers, developers and quality assurance engineers across multiple high-profile projects with development responsibility of assigned projects. Much of your success in this role will be dependent upon timely, clear, concise and effective verbal and written communication along with development of solutions that fully meet customer expectations with no/minimal defects or rework.
Although not a primary duty compared to developing and supporting code, a software engineer at Vertafore also works directly with customers as part of a cross-functional team, which means you need to be a proactive self-starter, able to multi-task in a fast-paced environment and be service-focused to help nurture the customer experience. Additionally, you're a mentor and consultant, as well as a customer champion within Vertafore.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:• Design, develop, and maintain scalable and efficient applications using C#/.NET, Java, and Python.• Collaborate with cross-functional teams to define, design, and ship new features.• Ensure optimal performance, quality, and responsiveness of applications.• Identify and resolve bottlenecks and bugs.• Maintain code quality, organization, and automation.• Participate in code reviews and promote a culture of continuous improvement.• Stay current with the latest industry trends and technologies.• Innovate and craft clean, maintainable code.• Confidently communicate technical concepts to others and recommend appropriate solutions, whether custom or a mix of custom and core Vertafore products.• Assist product owners by reviewing request information and documenting solution designs that align with customer expectations and business objectives.• Document, architect, and develop forward-thinking technical specifications and solutions based on business requirements.• Optimize query performance and tune indexes.• Develop automated deployment solutions as needed.• Deploy solutions in non-production environments and assist with Vertafore production releases.• Work in small teams, completing tasks efficiently with minimal supervision.• Mentor and lead junior developers and provide proactive feedback to senior leadership.• Drive and manage design conversations for features based on business needs.• Create and define valuable artifacts and documents for the team and external stakeholders.• Introduce new approaches, languages, and technologies into the team as applicable.• Develop new features and support/bug fix existing ones.• Ensure the quality of code within the team, whether written or reviewed.• Contribute to defining and enforcing software development procedures, standards, and methodologies.• Act as a role model and mentor for other team members, both technically and culturally.• Follow industry trends and engage with the open-source community.• Interact with stakeholders to gather insights and translate technical concepts.• Roll out comprehensive monitoring software and be able to respond to incident alerts with solutions.• Lead incident calls until resolution in place.• Part of on-call rotations.
Knowledge, Skills and Abilities:• Minimum 6 years of professional experience with Java/Springboot or C#/.NET and common frameworks.• Professional Experience with React, and any other similar technology.• Experience working in an Agile environment required.• 5+ years of experience in security best practices for software and data platforms required.• 5+ years of experience with Restful APIs required.• 5+ years of experience with design, architecture, and implementation at an enterprise level required.• 5+ years of experience with database technologies (e.g., PostgreSQL, SQLServer, Oracle, etc.)• 8++ years of experience supporting applications built on Windows and Linux in non-cloud and cloud technologies.• Familiar with modern monitoring tool such as Dynatrace.• Good grasp of code repository such Gitlab.• Good understanding of Information Technology Infrastructure Library (ITIL) is highly preferred.
Qualifications:• BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.• Minimum of Three years as a Technical lead with application support and Cloud site reliability engineering background. *Regarding degree requirements, please do not adjust the language regarding degrees; there are legal reasons for wording it as reflected above.
Additional Requirements and Details:• Need to be flexible to work odd-hours/rotation shifts and weekends to support incidents, releases, maintenance activities and large project go-lives.
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.