Customer-facing technical leader who partners with Sales, Product, Engineering, and Customer Success to lead technical discovery, design scalable cybersecurity SaaS solutions, run demos and proof-of-value engagements, advise on deployments and integrations, respond to RFPs/RFIs, and influence product strategy while mentoring solutions engineering.
The Solutions Architect, a customer-facing technical leader who partners with Sales, Product, Engineering, and Customer Success throughout the customer lifecycle. This role leads technical discovery, solution design, demonstrations, proof-of-value engagements, and enterprise architecture discussions for complex cybersecurity environments. The Solutions Architect serves as a trusted advisor to customers while also mentoring the broader Solutions Engineering organization and influencing product strategy through market and customer insight.
Location: Remote (U.S. only)
Work Authorization: Candidates must be authorized to work in the United States. We are not able to sponsor visas or provide employment-based immigration support for this position now or in the future.
Key Responsibilities
- Partner with Account Executives as the primary technical advisor throughout the sales process, from discovery through technical validation and close.
- Lead technical discovery sessions to understand customer environments, security challenges, business priorities, integration requirements, and success criteria.
- Design scalable solution architectures that align Bolster capabilities with customer security workflows, operational needs, and enterprise standards.
- Deliver compelling product demonstrations, technical presentations, workshops, and executive-level briefings tailored to customer use cases.
- Plan and lead proof-of-value engagements, including scope definition, success criteria, execution, troubleshooting, and presentation of results.
- Guide customers on deployment planning, APIs, integrations, data flows, authentication, and technical adoption best practices.
- Respond to technical sections of RFPs, RFIs, security questionnaires, and other enterprise due-diligence requests.
- Partner with Product and Engineering to communicate customer requirements, competitive insights, and product feedback that may influence roadmap priorities.
- Develop and maintain reusable technical assets, including reference architectures, demo environments, implementation guidance, and enablement materials.
- Represent Bolster at customer events, webinars, conferences, and industry forums as a technical subject-matter expert.
- Perform other duties and responsibilities as assigned by management.
Required Qualifications
- -10+ years of experience in Solutions Architecture, Sales Engineering, Security Engineering, Consulting, or a related customer-facing technical role.
- Demonstrated experience supporting enterprise SaaS or cybersecurity solutions in complex customer environments.
- Strong knowledge of digital risk protection, phishing, brand impersonation, threat intelligence, external attack surface management, or related security disciplines.
- Ability to translate technical capabilities into business value and communicate effectively with both technical and executive audiences.
- Proven ability to manage multiple customer engagements and priorities in a fast-paced environment.
- Strong collaboration skills across Sales, Product, Engineering, Customer Success, and other cross-functional teams.
Bolster is redefining fraud and brand protection. Our AI-driven SaaS platform detects and takes down phishing and scam sites in real time, protecting the world’s top brands and millions of consumers.
Our culture values collaboration, curiosity, and ownership — every team member has a voice and an impact. We believe in building elegant, scalable solutions while maintaining a spirit of experimentation and fun.
Learn more about our cultural values: bolster.ai/about-us
What we offer:
-Excellent medical, dental, and vision insurance
-Flexible time off + paid holidays.
-Equity + 401(k) plan
Equal Opportunity Employer
Bolster is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.
Bolster Melbourne, Victoria, AUS Office
Melbourne, Australia
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