The Senior Resource Coordinator ensures effective resource utilization and staffing for engineering teams and leads partner resource engagement while addressing capacity issues.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Senior Resource Coordinator maximizes the availability of engineering teams, drives the utilization of coworkers, and facilitates the preparedness and engagement of partners with a goal of effectively balancing resource utilization, skills allocation, and staffing timelines. They will work with services leaders to ensure that coworker development aligns with emerging technologies' requirements and inform the services management on overall capacity and trends. The incumbent provides creative solutions to complex problems.
* What you will do:
* ▪ Oversee and consult on staffing assignments for Integrated Technology Services projects ▪ Directs and leads the resource fulfillment for complex multi-technology, partner and international staffing needs ▪ Review and collaborate with Services Operations and Solution Domain management on resource capacity issues and implement solutions to minimize constraints ▪ Facilitate the selection, screening, and engagement of partner resources for large complex engagements ▪ Work with CDW Contract team to ensure methodology and training on processes are accurately executed ▪ Ensure engineering utilization targets are met ▪ Coordinate with Services Operations management to update training processes and lead the training efforts for new hires ▪ Reinforce project delivery methodology, operational training, and process compliance Responsibilities ▪ Ensure that best practices are incorporated and shared ▪ Support Services Operations vision, goals and strategies ▪ Contribute to Services Operations team meetings and best practices ▪ Review region project performance to ensure accurate staffing assignments ▪ Review region's pipeline to ensure timely staffing assignments ▪ Review scheduling tool for availability gaps and project bookings Skills and Knowledge ▪ Maintain a positive work environment ▪ Strong leadership skills ▪ Strong operational skills ▪ Strong influencing skills ▪ Strong oral and written communication skills Position Description ▪ Excellent problem-solving skills and follow through ▪ Ability to identify and creatively resolve staffing issues ▪ Proven negotiation skills Measurements and Targets ▪ Billable utilization ▪ Partner revenue and process compliance
* What we expect of you:
* ▪ Bachelor's Degree ▪ Minimum of 5 years' experience in a similar support role for a professional services organization ▪ Ability to travel a minimum of 25% ▪ Proficiency in Microsoft Office Suite a plus ▪ Bachelor's degree in a business related (project management) program a plus Pay range: $60,000 - $77,904 depending on experience and skill set Annual bonus target of 5% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Senior Resource Coordinator maximizes the availability of engineering teams, drives the utilization of coworkers, and facilitates the preparedness and engagement of partners with a goal of effectively balancing resource utilization, skills allocation, and staffing timelines. They will work with services leaders to ensure that coworker development aligns with emerging technologies' requirements and inform the services management on overall capacity and trends. The incumbent provides creative solutions to complex problems.
* What you will do:
* ▪ Oversee and consult on staffing assignments for Integrated Technology Services projects ▪ Directs and leads the resource fulfillment for complex multi-technology, partner and international staffing needs ▪ Review and collaborate with Services Operations and Solution Domain management on resource capacity issues and implement solutions to minimize constraints ▪ Facilitate the selection, screening, and engagement of partner resources for large complex engagements ▪ Work with CDW Contract team to ensure methodology and training on processes are accurately executed ▪ Ensure engineering utilization targets are met ▪ Coordinate with Services Operations management to update training processes and lead the training efforts for new hires ▪ Reinforce project delivery methodology, operational training, and process compliance Responsibilities ▪ Ensure that best practices are incorporated and shared ▪ Support Services Operations vision, goals and strategies ▪ Contribute to Services Operations team meetings and best practices ▪ Review region project performance to ensure accurate staffing assignments ▪ Review region's pipeline to ensure timely staffing assignments ▪ Review scheduling tool for availability gaps and project bookings Skills and Knowledge ▪ Maintain a positive work environment ▪ Strong leadership skills ▪ Strong operational skills ▪ Strong influencing skills ▪ Strong oral and written communication skills Position Description ▪ Excellent problem-solving skills and follow through ▪ Ability to identify and creatively resolve staffing issues ▪ Proven negotiation skills Measurements and Targets ▪ Billable utilization ▪ Partner revenue and process compliance
* What we expect of you:
* ▪ Bachelor's Degree ▪ Minimum of 5 years' experience in a similar support role for a professional services organization ▪ Ability to travel a minimum of 25% ▪ Proficiency in Microsoft Office Suite a plus ▪ Bachelor's degree in a business related (project management) program a plus Pay range: $60,000 - $77,904 depending on experience and skill set Annual bonus target of 5% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
Microsoft Office Suite
Similar Jobs at CDW
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The role involves leading technical consultations, overseeing project designs, supporting Microsoft 365 solutions, and mentoring junior engineers, ensuring customer satisfaction and project delivery.
Top Skills:
DefenderEntra ConnectEntra IdExchange HybridExchange OnlineIntuneMicrosoft 365OnedrivePurviewServicenowSharepoint OnlineTeams
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Marketing BI Analyst will provide data and analytics support for marketing, build KPIs, automate reporting, and collaborate with teams to influence marketing strategy through data-driven insights.
Top Skills:
Adobe AnalyticsAWSAzureEmrGCPHadoopHiveMapreducePower BIPythonSparkSQL
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
As a Principal Field Solution Architect, you will lead cloud strategy and technical consulting, focusing on public and private cloud solutions, while mentoring and collaborating with teams to drive sales and technical excellence.
Top Skills:
Automation ToolingAWSAzureCloud Native Application PatternsCloudFormationGCPKubernetesPublic CloudPythonTerraform
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
