Lead discovery workshops, document insights, create high-quality deliverables, and advise on business outcomes for customer success in utilizing ServiceNow solutions.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
Lead discovery workshops with prospecting and existing customer leadership and their teams to understand goals and challenges
Qualifications
Qualifications
To be successful in this role you have:
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
Lead discovery workshops with prospecting and existing customer leadership and their teams to understand goals and challenges
- Document and present insights and recommended solutions to meet customer goals
- Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
- Help customer estimate value for potential deployment of ServiceNow solutions and then work with them post-implementation to validate value realized using ServiceNow tools and methodologies
- Sales and Customer Success Advisory
- Work with sales and customer success to help establishaccount strategies for accounts in the region.
- Provide expertise to help assess and prioritize accounts and strategies
- Provide full lifecycle business outcome and value realization advice
- Thought leadership
- Identify and lead the creation of new IP (best practices, white papers, workshops, etc.)
- Improve current methods and frameworks
- Work with and help the ServiceNow teams on a business consulting approach to sales
Qualifications
Qualifications
To be successful in this role you have:
- Must be fluent in Japanese and business level in English
- Must be already authorized to work in Japan
- 7+ years of relevant experience as a Management consultant with exposure to cloud technologies or as a customer-facing strategy manager with a technology vendor
- Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred
- Can navigate processes and Industry trends (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred
- Presentation skills including public speaking, meeting facilitation and white boarding
- Deep customer connections in regions
- Executive presence with a humble demeanor
- Analytical and financial experience
- Enjoyment working in a collaborative environment
- Ability to travel up to 40% of the time
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Top Skills
Cloud Technologies
Servicenow Solutions
ServiceNow Melbourne, Victoria, AUS Office
Olderfleet 477 Collins Street, Level 16 and 17 , Melbourne, Australia, VIC 3000
Similar Jobs at ServiceNow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Generate new business sales revenue through account and territory planning, building relationships with C-suite clients, and collaborating with internal teams.
Top Skills:
AISaaS
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Responsible for generating new business revenue through SaaS sales, account and territory planning, and relationship management with C-suite clients.
Top Skills:
AISaaSSoftware Solutions
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
This role involves generating new business sales revenue through account planning, territory strategy, and client relationship management within a defined market.
Top Skills:
AIAi-Powered ToolsSaaS
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
