Partner with Sales as a customer-facing technical advisor throughout the sales cycle. Conduct discovery, product demonstrations, workshops, technical evaluations, integrations, and proof-of-value engagements. Translate customer requirements into platform solutions, troubleshoot issues, explain deployment and security considerations, and communicate technical value to business and technical audiences. Collaborate with Product, Engineering, and Customer Success on feedback and implementation handoffs while creating reusable technical resources and staying current on cybersecurity and digital fraud trends.
The Solutions Engineer is a customer-facing technical partner who works closely with Sales to help prospective customers understand, evaluate, and successfully validate Bolster’s platform. This role combines technical expertise, strong communication skills, and a consultative approach to uncover customer needs, demonstrate relevant capabilities, and guide customers through technical evaluations.
The Solutions Engineer supports the sales cycle from technical discovery through solution validation, including product demonstrations, proof-of-value engagements, integrations, and technical due diligence. This role also serves as an important connection between customers and Bolster’s Product, Engineering, and Customer Success teams by sharing feedback and helping ensure a smooth transition from evaluation to adoption.
Location: Remote (U.S. only)
Work Authorization: Candidates must be authorized to work in the United States. We are not able to sponsor visas or provide employment-based immigration support for this position now or in the future.
Key Responsibilities
- Partner with Account Executives as the primary technical resource throughout the sales process, from discovery through technical validation and close.
- Conduct technical discovery to understand customer environments, security challenges, workflows, integration requirements, and success criteria.
- Translate customer requirements into solutions using Bolster’s platform and capabilities.
- Deliver engaging product demonstrations, technical presentations, and workshops tailored to customer use cases and priorities.
- Plan and execute proof-of-value engagements, including defining scope and success criteria, configuring the solution, troubleshooting technical issues, and presenting results.
- Help customers understand deployment requirements, APIs, integrations, data flows, authentication, and other technical considerations.
- Address technical questions and objections throughout the evaluation process and clearly communicate Bolster’s capabilities and differentiators.
- Partner with Customer Success to support a smooth handoff from pre-sales evaluation to implementation and adoption.
- Collaborate with Product and Engineering to communicate customer feedback, product requirements, and technical challenges identified during sales engagements.
- Develop and maintain reusable technical resources, including demo environments, integration examples, technical documentation, and enablement materials.
- Stay current on cybersecurity trends, competitive solutions, and evolving customer requirements related to digital risk and online fraud.
- Perform other duties and responsibilities as assigned by management
Required Qualifications
- 5+ years of experience in Solutions Engineering, Sales Engineering, Security Engineering, or a related customer-facing technical role.
- Experience supporting SaaS, cybersecurity, or other technical solutions in enterprise customer environments.
- Working knowledge of cybersecurity concepts and technologies, preferably including digital risk protection, phishing, brand impersonation, threat intelligence, external attack surface management, or related disciplines.
- Strong technical aptitude with the ability to quickly learn products, APIs, integrations, and customer environments.
- Experience delivering product demonstrations and conducting technical evaluations or proof-of-value engagements.
- Ability to translate technical capabilities into customer outcomes and business value.
- Strong written and verbal communication skills with the ability to engage both technical and business audiences.
- Ability to troubleshoot technical issues and work collaboratively with internal teams to identify solutions.
- Strong organizational skills and the ability to manage multiple customer evaluations and priorities in a fast-paced environment.
- Collaborative approach and experience working with Sales, Product, Engineering, and Customer Success teams.
Bolster is redefining fraud and brand protection. Our AI-driven SaaS platform detects and takes down phishing and scam sites in real time, protecting the world’s top brands and millions of consumers.
Our culture values collaboration, curiosity, and ownership — every team member has a voice and an impact. We believe in building elegant, scalable solutions while maintaining a spirit of experimentation and fun.
Learn more about our cultural values: bolster.ai/about-us
What we offer:
-Excellent medical, dental, and vision insurance
-Flexible time off + paid holidays.
-Equity + 401(k) plan
Equal Opportunity Employer
Bolster is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.
Bolster Melbourne, Victoria, AUS Office
Melbourne, Australia
Similar Jobs
Cloud • Security • Cybersecurity
Supports sales growth by providing technical leadership to customers and prospects, delivering demonstrations, presentations, whiteboarding sessions, and proof-of-value engagements. Advises customers on cloud security across AWS, Azure, and GCP, develops test plans, supports account executives, represents the company at technical events, and stays current on product and industry developments. Travel of up to 40% is required.
Top Skills:
AWSAzureCi/CdCloud Identity And Access ManagementCloud SecurityContainersCryptographic KeysCspmDigital CertificatesGCPInfrastructure As CodeOperating SystemsSaaSVirtual Machines
Financial Services
Designs, implements, operates, and improves enterprise Microsoft 365 platforms, including Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID, Purview, and Copilot. Responsibilities include troubleshooting complex incidents, implementing security and compliance controls, automating administration with PowerShell, managing evergreen changes, coordinating testing and rollouts, and maintaining governance, documentation, service health, and stakeholder communication.
Top Skills:
Conditional AccessData Loss PreventionExchange OnlineMicrosoft 365Microsoft CopilotMicrosoft Entra IdMicrosoft IntuneMicrosoft PurviewMicrosoft TeamsOnedrivePowershellSharepoint OnlineTeams Calling
Cloud • Information Technology • Security • Software
Supports sales teams and customers with technical expertise on F5 solutions. Designs and demonstrates solutions, delivers proofs of concept, explains technical value propositions, mentors sales teams, validates opportunities, engages technical decision-makers, and drives sales processes. Requires expertise in application delivery, load balancing, networking, cloud platforms, microservices, APIs, DevOps, and enterprise financial-services customers.
Top Skills:
APIsAWSAzureCitrixDevOpsDnsDockerF5GCPHttp/2KempKubernetesLinuxPopRiverbedSmtpSslTcp/IpUnixWebsocket
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
