We are looking for a talented Solutions Engineer at LaunchDarkly. You will be a trusted technical advisor to our largest and most important Mid-Market and Corporate prospects and customers in the pre-sales process. This role is a critical part of the Mid-Market and Corporate sales strategy at LaunchDarkly, serving as a trusted technical advisor to sales working to both land new customers and expand existing customers. The ideal candidate will have deep expertise in supporting multiple verticals. An ideal candidate is curious, excels in active listening, quickly and effectively builds custom demos and solutions, and demonstrates profound technical expertise with a customer-centric focus. Ideally this candidate will reside in Sydney, Australia.
Responsibilities:- Support technical discovery, contribute to architecture discussions, and build proof-of-concept implementations throughout the pre-sales lifecycle.
- Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions.
- Deliver demonstrations, workshops, and proposals tailored to technical and business stakeholders.
- Build strong customer relationships, identify key technical contacts, and serve as a reliable technical resource throughout the sales cycle.
- Gather and relay customer feedback to internal Product and Engineering teams to help inform product direction.
- Contribute to the improvement of SE tools, processes, and shared resources to support team effectiveness.
- Share knowledge with peers and provide guidance to junior team members on technical topics and best practices.
- Develop and maintain strong knowledge of LaunchDarkly's platform, integrations, and relevant industry trends.
- Respond to RFPs and manage technical environments to support enterprise sales motions.
- Translate client requirements into technically sound solutions, working through a wide range of issues in creative ways.
- Participate in industry events and customer engagements, representing LaunchDarkly's technical capabilities.
- 5+ years of experience in a solutions engineering, sales engineering, or systems architecture customer-facing role.
- Experience with the SDLC, cloud architecture, or DevOps practices.
- Working knowledge of cloud platforms, with hands-on experience in at least one (e.g., AWS, Azure, or Google Cloud).
- Demonstrated ability to support and document proof-of-concept engagements and build credibility with technical stakeholders.
- Strong communication and presentation skills, with the ability to convey technical concepts clearly to both technical and business audiences.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or related field — or equivalent experience.
- Familiarity with security and compliance frameworks such as PII, PCI, or HIPAA is a plus.
Specific Requirements:
- 15% travel required
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
- Improving the velocity and stability of software releases, without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
- Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
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