Job Description:
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
As a Solution Advisor – Coding, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Execution- Partner effectively with clients to perform workflow discovery, ensure adoption, and deliver advanced optimisation for assigned Solventum product lines. Serve as a subject matter expert (SME) for respective team and solutions as assigned.
- Strategy and Planning - Understanding the client's short- and long-term strategy goals. Conduct current-state workflow and configuration review with client implementing Solventum’s best practice workflows. Partner effectively with clients on suggested workflow optimisation changes leveraging Solventum’s best practices.
- Client Care and Advocacy - Advocate for the customer, log issues, and escalate as needed following standard procedures in a timely manner.
- Leadership and Coordination - Own the client. Relationship coordination and client focus coordination interactions for the client throughout the organisation
- Accountable and Measured by the overall annual client satisfaction survey results for assigned client base. Define and track key performance indicators (KPIs)
- Actively Stay up to date with knowledge of industry changes and product changes. Participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
- Minimum of 10 years Health Information Management/clinical coding experience with exposure to a diverse casemix
- Relevant Health Information Management and clinical coding qualifications
- Eligible for full membership to the Health Information Management Association of Australia (HIMAA)
AND
In addition to the above requirements, the following are also required:
- Current, valid Driver’s License.
Additional qualifications that could help you succeed even further in this role include:
- La Trobe University Auditing Course qualifications or equivalent tertiary qualifications
- Previous auditing, training and education experience in coding highly desirable
- Strong understanding of Revenue Cycle and the workflow associated with an organisation's Revenue Cycle.
- Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and medical professional training
- Demonstrated capability to manage multiple project streams and teams
- Experience consulting with clients in health information systems
- Demonstrated knowledge in assigned solutions, services, and products
- Demonstrated industry knowledge
- Proficient computer skills
- Excellent communication skills written and verbal
- Exceptional client relationship skills
- Ability to find creative solutions and manage difficult situations with diplomacy
- Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative
- The successful candidate will exhibit strong teamwork and collaboration across departments/divisions, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic
Work location:
- Remote
Travel: May include up to 50% domestic
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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