Software Engineer (ServiceNow)

Employment TypePermanent

Closing Date9 Apr 2025 11:59pm

Job TitleSoftware Engineer (ServiceNow)

Job Summary

Job Description

Who We Are

Telstra’s an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We’re Australia’s leading Telco + tech company, spanning over a century with a footprint in over 20+ countries.

Focus of the Role

You apply broad knowledge in software application layer solutions and the software development lifecycle, to experiment, solve problems and own solutions that transform epics into new product features and capabilities. Your continuous learning and improvement mindset and collaboration skills are critical to success in this role, as you continue to deepen your knowledge and expertise in the Software Engineering Domain.

What we offer

• Flex appeal; work when and from where suits you best

• Performance-related pay

• Access to thousands of learning programs so you can level-up

• 16 weeks paid parental leave, for primary and secondary carers

• Purchased annual leave scheme

• Laptop, mobile phone + plan; you’ll never see a phone bill

• Extra day off per year, for you to use as you like

• 30% off Telstra Products and Services       

What You’ll Do

• Develop, Deploy and improve specific technologies and their interaction with Telstra processes and systems to deliver products and services to customer business units.

• Achieve a well-defined, functioning, and repeatable set of key business, with product owners and technology processes to ensure consistent quality is maintained.

• Perform application performance, load analysis and assist in capacity planning as required to support the solution.

• Peer Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements.

• Learn new technologies quickly and able to implement the same.

• Technology Assessments and Estimation of new features

• Participate into Technology POCs and technical forums to share knowledge.

About You

Essential

• Hands on Experience in ServiceNow and having good knowledge of Integrations.

• ServiceNow (ITSM): Incident, Problem and Change Management

• ServiceNow – Integrations

• ServiceNow Administration

• ServiceNow Orchestration

• ServiceNow Implementation

• ServiceNow Component - Script includes, client scripts, scheduled jobs, Business rules, UI policies, UI actions, Update set, Import set

• Back-end: REST, JSON, Java, XML, XSLT, Apigee, Spring Boot,

• Front-end: angular.js, ServiceNow, JavaScript Splunk, Integrations, CMDB discovery tools, ITSM

• Continuous integration and deployments with test automation, feature branching using Bamboo, Git, Jira.

Highly desirable:

• Different concepts ITIL, ITSM Modules

• Develop 3rd Party application/System integration with ServiceNow.

• Develop the customized portal web pages in ServiceNow.

• Build reusable components (update sets, applications, etc.) that can be leveraged by multiple business in the ServiceNow ecosystem.

• Integrating Service-Now with other Applications using Web-Services APIs e.g. REST and Microservices

• Perform risk assessments and testing of periodic ServiceNow product upgrades to ensure ongoing stability of the platform.

We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating.  If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.