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Designs, develops, configures, and supports SAP functional applications (COM/FIN/OPERATIONS). Automates deployments, writes tests, debugs, documents systems, and partners with cross-functional teams. Provides ServiceNow/ITSM support and ITIL process governance, monitors vendor performance, and recommends continuous improvement to incident and service request processes.
Job Purpose and Impact
Key Accountabilities
Qualifications
- The Professional, Software Engineering job maintains and partners to design and develop software applications and systems. With limited supervision, this job collaborates with cross functional teams to implement new software features to meet user needs and business goals and upgrade existing software to improve performance and functionality through writing clean, efficient and scalable code and troubleshooting and debugging moderately complex issues. This job also participates in code reviews to maintain high code quality and share knowledge with software engineering team members.
Key Accountabilities
- APPLICATION DEVELOPMENT: Partners design and develop high quality applications in SAP Functional modules - COM/FIN/OPERATIONS.
- AUTOMATION: Applies internal software deployment platform, methodologies and tools to automate the deployment process, ensuring smooth and reliable releases.
- COLLABORATION: Partners with cross functional team of product managers, designers, Vendors and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.
- TESTING & DEBUGGING: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.
- CONTINUOUS IMPROVEMENT: Makes suggestions for improving the deployment processes and implements the approved standards to improve efficiency and reliability.
- DOCUMENTATION: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes and system configurations.
- TECHNICAL SUPPORT: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution.
- CONFIGURATION - Hands On experience in configuring, troubleshooting and solutioning SAP Functional modules.
- SERVICE MANAGEMENT - Look for continuous improvement opportunities in Incident and Service Request process based on trends & analysis.
- ITSM - Hands on working experience in ServiceNow support including process definitions and reporting including developing and designing reports. Leading Process implementation and governance on all ITIL processes - Incident, Problem, Change, Knowledge etc.,
- VENDOR GOVERNANCE - Monitor and Govern all Performance Metrics of Managed Services Partners.
Qualifications
- Minimum requirement of 7 years of overall IT work experience. Typically reflects 5 years or more of relevant experience.
- ITIL Certified.
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