Skills Transformation & Learning Program Coordinator - Senior Associate

Location Designation: Hybrid - 3 days per week
Be part of a dynamic team shaping the future of talent at New York Life. As part of Human Resources, you'll contribute to a comprehensive strategy that attracts, develops and retains top talent. Whether it's identifying future leaders, crafting engaging learning experiences, enhancing offerings that support our people or fostering a workplace culture where everyone feels they belong, your work directly empowers individuals and fuels the company's growth. Join us and play a vital role in making New York Life an employer of choice for generations to come.
About the Team
The Skills Transformation team drives New York Life's enterprise shift toward a skills-based talent model. The team supports job architecture, skills taxonomy and data, workforce enablement, learning strategy, and adoption of AI-enabled and data-driven tools (e.g., Eightfold, Sana).
We partner across HR, Technology, and the business to ensure employees and leaders have clarity on roles, skills, and development pathways as work evolves - and that learning and enablement efforts translate into real capability uplift and adoption.
Role Overview
The Skills Transformation & Learning Program Coordinator - Senior Associate supports the execution and day-to-day delivery of enterprise skills and learning initiatives, including AI learning, job architecture enablement, and skills-based workforce programs.
This role is execution-focused and highly cross-functional. It supports learning operations, instructional design, data analysis, and change execution across multiple workstreams - helping translate strategy into scalable, well-run programs.
The role partners closely with Learning Operations, Change Management, HR teams, vendors, and technology partners to ensure initiatives are delivered effectively, insights are captured, and continuous improvements are made.
The role operates under the direction of senior team members but is expected to proactively manage assigned workstreams, maintain strong execution discipline, and connect dots across learning, skills, and data.
What You'll Do
Skills, Learning & Capability Enablement

• Support delivery and ongoing administration of enterprise learning and skills programs, including:
• AI learning and enablement
• Skills-based workforce initiatives
• Job architecture and role clarity enablement
• Support instructional design and content development using tools such as Sana, incorporating learner feedback, business use cases, and evolving skill needs.
• Partner with vendors and internal teams to coordinate learning sessions, materials, and program logistics.
• Analyze participation, adoption, and feedback data to identify insights and opportunities to improve learning experiences and program effectiveness.
• Support updates to learning and enablement materials as tools, skills priorities, and business needs evolve (e.g., AI tools, skills platforms, role frameworks).
• Help identify emerging skill gaps or adoption challenges and support continuous improvement efforts.

• Facilitate and co-facilitate learning and enablement sessions as needed, partnering with vendors and internal facilitators to deliver effective, engaging experiences.

Program Management, Data & Change Execution

• Support execution of skills transformation initiatives using structured program and change execution practices.
• Assist with execution of job architecture, skills data, and workforce enablement efforts, including coordination across HR, Technology, and business partners.
• Support change execution by:
• Advancing tasks to completion and managing near-term timelines
• Coordinating handoffs, follow-ups, and dependencies across teams
• Supporting documentation of role-based impacts and scope boundaries
• Identifying execution risks or readiness concerns and escalating with proposed actions
• Supporting post-launch reinforcement and enablement activities
• Analyze and manage program, learning, and skills-related data to:
• Track progress and adoption against defined success measures
• Identify trends, risks, and actionable insights
• Produce clear summaries that inform execution decisions and next steps
• Draft and coordinate program communications, including FAQs, reference materials, presentations, talking points, and employee and leader communications.
• Support preparation of enablement materials for leaders, managers, and HR partners to reinforce learning and skills adoption.

What You'll Bring

• 3+ years of experience in Learning & Development, Talent Management, HR Program Management, Change Execution, Skills Management, or a related field
• Experience supporting complex, cross-functional initiatives in an execution or coordination role
• Exposure to skills platforms, job architecture, or workforce data (e.g., Eightfold or similar tools) a plus
• Strong written and verbal communication skills
• Ability to manage multiple workstreams, deadlines, and stakeholders with attention to detail
• Comfort working with data, feedback, and operational metrics to inform decisions
• Interest in workforce skills transformation, learning innovation, and AI-enabled tools
• Proactive, dependable, and execution-oriented mindset
• Ability to operate effectively in a matrixed environment
• Bachelor's degree preferred

Pay Transparency
Salary Range: $79,000-$104,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
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Job Requisition ID: 93207