ServiceNow Technical Consultant

At Versent, as a Mid-Level ServiceNow Technical Consultant, you will collaborate with senior consultants to design and implement ServiceNow solutions, leveraging platform advancements to meet customer business needs. This role offers an exciting opportunity to grow your technical and consultative skills, stay current with ServiceNow releases and technology trends, and contribute to impactful projects in a supportive team environment.

Must be an Australian citizen, able to obtain security clearance, and currently residing in Australia – ACT preferably.

Key Responsibilities

• Support the design and deployment of ServiceNow solutions, mapping customer requirements to technical configurations using new features, such as Agentic AI and enhanced AI search.
• ·mplement and maintain ServiceNow modules, focusing on IT Service Management (ITSM), with exposure to IT Operations Management (ITOM) and Governance, Risk, and Compliance (GRC), incorporating AI-driven automation and low-code workflows.
• Assist in maintaining Configuration Management Database (CMDB) integrity, adhering to Common Service Data Model (CSDM) standards and utilising new features (e.g., Data management console).
• Contribute to integrations using ServiceNow’s REST APIs, Scripted REST APIs, and Integration Hub, supporting interoperability with AI models and third-party systems.
• Engage with customers and internal teams to deliver solutions, ensuring clear communication and effective stakeholder collaboration.
• Share knowledge and contribute to process improvements, staying informed on trends like sustainable IT and AI governance to enhance team capabilities.
• Keep up-to-date with ServiceNow releases (e.g., Yokohama, Zurich) and technology innovations, applying learnings to project deliverables.

What We’re Expecting from You

• 3-5 years of hands-on ServiceNow experience, including ITSM implementations, with familiarity in Yokohama and Xanadu (Q4 2024) release features.
• Working knowledge of CMDB management and CSDM frameworks, with exposure to Yokohama’s data management console.
• ServiceNow Certified System Administrator (CSA) certification required.
• Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM) or micro-certifications (e.g., AI Search) highly desirable.
• Basic proficiency in front-end development (e.g., HTML, CSS, JavaScript) and ServiceNow scripting (e.g., GlideAPI, Business Rules) for custom and low-code solutions.
• Experience with ServiceNow integrations, preferably using REST APIs or Integration Hub, with an interest in AI and IoT connectivity.
• Strong communication and interpersonal skills, with the ability to engage diverse stakeholders and build customer relationships.
• Collaborative mindset, eager to learn, contribute to team growth, and apply new ServiceNow capabilities like AI agents and low-code platforms.
• Awareness of emerging ServiceNow features (e.g., AI Control Tower, industry-specific workflows) and trends like sustainable IT and data security.
• Commitment to staying current with ServiceNow releases and technology innovations, ensuring proficiency in Agentic AI and cross-platform analytics.

Life at Versent

We're a diverse team of motivated humans who think outside the box and strive to deliver what others might consider impossible. At Versent we truly care about our people and put real focus on cultivating a culture of learning, collaboration and growth.  We provide our teams with the space, trust, and support, to deliver the best work of their careers. To enable this, we have a culture that places a high value on continual feedback, excellence, and invention anchored in customer success.

We also offer our team:

• Flexibility: We give you the freedom to excel, providing as much autonomy and flexibility around when you work so you can manage your time in a way that best suits you to get the job done.

• Learning: We are passionate about continuous improvement and care about you investing in and developing your craft. Our Craft 180 Program is a holistic strategy for ongoing, meaningful skill and capability development with an ultimate goal to create an environment where people can learn and contribute in different ways to develop, practice and become masters of their craft.

• Access to Benefits: If you love to be rewarded, you’ll be excited by the scale of offers when you come on board with us. From access to the Telstra My Rewards Platform, to a paid device + plan and salary packaging, there is something for everyone.

• Health & Wellbeing Programmes: We focus on you as a whole person, with wellbeing initiatives that are to support you mentally, physically, emotionally and financially.

• Connection: Regular social activities across your team and the organisation.

• Recognition: We offer several reward & recognition programmes to acknowledge the amazing work that you do!

• Career opportunity: We provide the opportunity to work on diverse projects and initiatives that enable you to create a brilliant career.

At Versent, we don't adhere to a one-size-fits-all hiring strategy. We understand that you might not fulfill all the criteria for this position. Our celebration of diverse perspectives isn't just a value, it's a way to gain an edge. If you believe this opportunity is where you can thrive, don't be shy and apply! 

If you require any accommodations throughout the interview process, please get in touch with us by emailing [email protected].