This is 6 month max term opportunity.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 4th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
To be successful in this role, you will possess:
- ServiceNow Certification: Certified ServiceNow System Administrator or working towards that as a goal.
- Minimum 2 years of hands-on experience in ServiceNow administration.
- Proficiency in ServiceNow CSM/ITSM modules (Incident, Problem, Change, Service Catalog, etc.).
- Scripting experience (JavaScript, Glide, HTML, CSS etc.) at least to a read level.
- Understanding of ITIL processes.
- Familiarity with integrations (REST, SOAP, MID Server).
- Familiarity with Flow Designer.
- ITOM experience highly desirable but not required.
- Experience with reporting and dashboards, performance analytics desirable
How will you support our “Why?”
- Customising and configuring ServiceNow modules, workflows, forms, and platform logic to meet organizational needs.
- Managing incidents, problems, and service requests within the ServiceNow or other Enterprise IT platforms.
- Providing technical support to end-users via support requests, resolve issues, and address inquiries related to ServiceNow.
- Collaborating with development teams to integrate ServiceNow with other tools and systems.
- Ensuring compliance with security policies and best practices.
- Maintaining accurate documentation related to system changes, processes, and procedures.
- Identifying opportunities for process improvement and implement enhancements.
- Developing and maintaining ServiceNow production and sub-production environments (UAT, dev), including planning deployment of major/minor releases.
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at [email protected]
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!
