Senior UX Design Lead

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

We have an exciting opportunity at nbn, as a Senior UX Design lead reporting to the Executive Manager, Digital Customer Experience.
 

A bit about your role

The Senior UX Design Lead is responsible for creating user-centered design solutions for digital products, ensuring intuitive and visually appealing user experiences that drive customer satisfaction and business success. Key responsibilities include end-to-end UX design across various project lifecycles, collaborating with stakeholders to ensure seamless execution, conducting research and user testing, optimizing design processes, and championing continuous improvement and innovation.

This is a lead role requiring someone who is proactive, can work autonomously, and who can drive UX outcomes in complex environments. The lead role is also expected to shape up, plan and deliver work, whether that be their own, influencing and guiding other teams, or managing external resources and vendors. This is a sole contributor role however previous design team leadership experience is desirable.

AI is transforming the way we work, and a requirement of this role is to explore and implement AI-driven capabilities to enhance the customer experience and deliver business outcomes. A curious, innovative mindset is essential, along with the desire and ability to experiment and apply emerging technologies to solve problems.

A bit about you

The ideal candidate should have extensive UX design experience, focusing on digital and end-to-end experience design, with strong problem-solving skills and a proven track record in applying design methodologies. A strong portfolio of work is essential with a focus on strategic thinking, interaction design, and enterprise websites and mobile applications. Examples of using AI in the design process is also desirable.

The candidate should also have deep experience in translating complex business requirements into design solutions, designing large-scale websites, and web and mobile apps. Experience in a B2B2C environment and familiarity with SAFe, Agile, and Waterfall delivery environments are preferred.

Essential skills also include knowledge of front-end development, design languages, digital best practices, and proficiency with tools like JIRA, Confluence, Adobe Suite, Figma, and Google Analytics. Finally, strong communication, influencing, planning, and organizational skills are also required.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please recommend us at the time of application (via [email protected]) and we will adjust to meet your needs.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note, this is a permanent opportunity and Applications close midnight Wednesday 22nd of October 2025

To be eligible for this role, you must have full working rights in Australia.