Senior Technical Services Specialist

• Full-time / Permanent role
• Hybrid (mix of WFH and 2 x days per week in-office)
• Sydney, Melbourne, Brisbane location preferred

Does a competitive salary package with bonus company stock, flexible hybrid work, 5 wellness days/year, Up to 90 days/year working from anywhere in the world, Bonus flexible benefits package of $1250/year and a fantastic team culture spike your interest?

AlayaCare are seeking a Senior Technical Services Specialist who is a generalist with proven adaptability to join our resident team of technical experts in Australia. Our Technical Services (TS) team works closely with our customers during & post implementation on data migrations & fixes, custom exports & integration development, as well as providing generalist technical advice for our customers.

About AlayaCare

AlayaCare are a fast-growing scale-up with a presence in Australia, Canada and the United States, who are revolutionising the way aged and disability care is delivered. Our software offers a complete technology solution for residential and community care organisations. Focused on driving better outcomes for the aged care and disability care sectors, we are driven by our purpose of enabling the care we want our loved ones to receive in the place they call home.

We have an open and transparent culture, our teams are highly diverse, and we are committed to a workplace where we all feel that we can be ourselves.

About the role

As a Senior Technical Services Specialist we will initially require this role to focus on managing complex data migrations to fill a short term absence in the team, while in the long term you will be a trusted senior member of the team with the flexibility to pivot across different technologies. Day to day you will work on and guide the team with complex customer requests, ongoing technical improvements to our approach and offerings, and acts as a mentor and technical resource for more junior team members. 

More specifically, you will be completing tasks such as: 

• Perform complex data migrations and improve and maintain the data migration functionality. 
• Perform complex data fixes to assist with either things that are not possible through the app or more efficient to be done in bulk. 
• Write queries and code to enable scheduled extraction of customer data.
• Support the Client Services team, Support team and Customer Relationship teams with technical client interactions (advice, explanations of technicalities, suggestions, integration advice) 
• Provide mentoring and advice to team members on best practice, code quality, and testing methodology.
• Serve as the escalation point for complex technical issues, providing expertise and direction to resolve challenges quickly and efficiently. 
• Lead the grooming of new requests, ensuring requirements are clearly stated and understood and accuracy of work estimates.

What we're looking for in a Senior Technical Services Specialist;

• Demonstrated ability and appetite to adapt to new technologies and languages
• Advanced communication & interpersonal skills
• Advanced Python & SQL skills (3+ years)
• Advanced problem-solving skills – assist in fix bugs in reports, find solutions to customer report requirements, assist team members with complex problems
• 3+ years working in SaaS (Software as a Service)
• Exposure/experience with PHP, Vue/JS, or other similar technologies
• Intermediate working understanding and proficiency in Software development project tools - Jira, Git, Confluence.

It would be a bonus if you also have:

• Software Development or Computer Science qualification
• Exposure to the Aged & Disability Care sector

If this sounds like you, apply today! As well as joining a great culture and a market leading company, you will be well placed to make a positive difference in the aged care sector in Australia and New Zealand.

What we offer;

• Competitive salary package including generous company stock for all employees
• Flexible hybrid work (from our offices & from home)
• 5 wellness days off per year to relax and promote mental health
• Up to 90 days per year working from anywhere in the world
• Flexible benefits bonus package of $1250 per year
• Learning & Development allowance of $500 per year
• Company paid parental leave and volunteer leave.
• Team lunches and events, and health and wellness activities
• An open and transparent culture
• A chance to make a meaningful difference for clinicians providing care on the front line
• A foot in the door to the rapidly expanding home care technology industry.

Better outcomes, better belonging  

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.   

If you require accommodation as part of the recruitment and selection process, please reach out to [email protected]. Please note, we do not accept unsolicited headhunter or agency resumes.