Senior Technical Manager

Job Description:

About the Role:

The Senior Technical Manager ensures that decisions are sound, fair, appropriate to the individual circumstances of a claim, and sustainable. The Technical Manager has a major role in determining ongoing entitlements and improving return to work outcomes for injured workers. 

The Senior Technical Manager plays a crucial role in supporting case managers by offering expert advice on the relevant legislation and guidelines related to workers’ compensation claims. This includes:

Training and Guidance: Providing ongoing training sessions to ensure case managers are well-versed in current laws and best practices.

Policy Interpretation: Clarifying complex legal language and helping case managers understand how it applies to specific claims.

Feedback and Support: Reviewing case files and offering constructive feedback to improve compliance and case outcomes.

Stay Updated: Keeping the team informed about any changes in legislation or industry guidelines that may impact claims management.

Problem-Solving: Assisting with challenging cases by offering insights on legal implications and potential resolutions.

By fostering a collaborative environment and enhancing the team's understanding of the legal framework, the Technical Manager ensures that workers’ compensation claims are managed effectively and in compliance with prevailing regulations.

Required Expertise  

• Relevant tertiary qualification in business and/or rehabilitation or health related discipline, or equivalent experience
• Minimum of 3 years' experience in claims management or a statutory benefits system
• Strong working knowledge of the Accident Compensation Act 1985 and associated regulations
• Knowledge of the WorkSafe Victoria claims management model.

Hybrid working arrangements

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

About DXC 

DXC provides policy and claims management services to government and organisations across Australia. Previously known as Xchanging, we support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service. 

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. 

At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most. 
 

Employee Benefits

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.