As a Senior Technical CRM Manager, you'll oversee CRM workflows, optimize communications, manage integrations, and collaborate across teams to enhance customer engagement and drive CRM strategies.
Do you want to use your passion and talent to make consumption more sustainable?
We're Europe's fastest-growing marketplace for refurbished products, empowering customers to acquire items up to 40% cheaper while making a substantial impact on reducing CO2 emissions compared to buying new devices.
Since our launch in February 2017, we grew to more than 300 employees and expanded across the European region. Throughout this journey, we've successfully concluded three substantial funding rounds, selling hundreds of thousands of products. Thanks to our team's efforts, we were recognized as the Top Employer in the DACH region (2025, 2024 and 2023) by Kununu and secured the title of an ACM Preferred Employer (2023).
For our Marketing Department, we are looking for a seasoned (Technical) CRM Manager (f/m/x).
WHO YOU ARE:
- 5-8+ years of experience in CRM or marketing technology roles, ideally in fast-paced e-commerce businesses
- Deep knowledge of CRM platforms (e.g., Bloomreach, Braze, Salesforce) and marketing automation tools
- Expert in automating personalized CRM communications at scale, ensuring efficiency and effectiveness in customer engagement. Comfortable working with data flows, APIs, and technical troubleshooting
- An analytical thinker who can assess campaign performance and suggest optimizations
- Strong project manager, with the ability to break down complex tasks into MVP solutions and enable effective collaboration across teams
- Bonus: html, scripting (e.g., Jinja2, Liquid), and understanding of consent/deliverability regulations
WHAT YOU WILL DO:
- Own and manage CRM tech workflows, including creation, testing, and cross-team coordination
- Lead setup and optimization of automated transactional communications (e.g., purchase/shipping flows) to make our approach more scalable for 12+ countries
- Initiate a program of A/B testing to maximize CRM efforts
- Ensure clean, scalable CRM integrations and data accuracy across platforms
- Partner with vendors and engineers on CRM tooling, performance, and deliverability
- Support and evolve customer lifecycle journeys across email, push, and in-app messaging to increase customer lifetime value
- Collaborate in and lead cross-functional projects with marketing, engineering, analytics, and product teams
WHY YOU WILL ENJOY WORKING WITH US:
Our Culture and Values:
- Decisions should be made based on facts and not by hierarchy levels? We sure think so!
- We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
- You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
- No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!
Personal & Professional Development:
- You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.
- We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
- We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.
Flexibility:
- We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
- We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
- You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops
…and much more! See https://careers.refurbed.com/ for further insights!
Top Skills
Bloomreach
Braze
HTML
Jinja2
Liquid
Salesforce
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