- National opportunity
- Full time (75 hours per fortnight)
- Hybrid work arrangements
Be part of Beyond Bank-a bank that is for and with you.
We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With more than 300,000 customers and more than 50 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive and supportive environment where you can continue progressing, no matter what stage of your career you are at.
Our values of: customer obsessed; empowering communities; right things, right way; shared ambition; and championing sustainability are integral to all that we do and are the standards to which we hold ourselves.
Job DescriptionAs a Senior Technical Business Analyst, you will lead business process improvement, automation, and innovation initiatives across the organisation. You’ll combine advanced business analysis skills with specialist knowledge of Microsoft technologies—particularly Dynamics 365 Sales & Service—and a strong understanding of process re-engineering, AI-driven automation, and Agile delivery methodologies.
Working closely with stakeholders, you’ll identify and analyse core business processes, facilitate workshops and Scrum ceremonies, and document workflows and business requirements to support strategic and operational outcomes. You’ll play a key role in delivering projects that enhance efficiency, reduce costs, and improve both customer and employee experiences.
In this role, you will
- Analyse key customer value chains and identify pain points and areas for improvement, delivering more efficient and effective processes for customers.
- Redesign and re-engineer business and documentation processes for greater efficiency and improved experience.
- Consult with subject matter experts to challenge and improve business and documentation processes.
- Implement AI automation solutions to drive business process improvements.
- Maintain up-to-date knowledge of business and documentation processes, systems, and products within Beyond Bank and the broader banking industry.
- Ensure effective use of Microsoft Technology Applications, including Dynamics 365.
- Develop requirements specifications and designs by working with key stakeholders.
- Design and write test plans, automate test cases, and facilitate Agile ceremonies such as sprint planning, stand-ups, retrospectives, and showcases.
- Support risk management and compliance obligations, ensuring data-driven and data-literate practices.
You are a curious, solutions-driven professional who thrives on turning complexity into clarity. You enjoy collaborating, facilitating, and constantly learning—balancing deep technical expertise with a strong sense of ownership and adaptability. You take pride in delivering projects that drive real value for customers and the business.
Bringing over five years’ experience in business process improvement, this candidate excels in business analysis, documentation, and change management, with strong knowledge of Agile, AI technologies, and Microsoft Dynamics. They are skilled in stakeholder engagement, leadership, and technical solutions, and have a proven ability to drive innovation and efficiency across complex business environments.
- Minimum 5 years’ experience in business process mapping and system improvements (Desirable)
- Experience with documentation design, development, and BDD testing (Desirable)
- In-depth knowledge of Agile principles and practices (Desirable)
- Understanding of AI technologies and their business applications (Desirable)
- Experience with Smartflows and complex document template development (Desirable)
- Broad understanding of lending contracts, technology, applications, and banking systems, with proficiency in Microsoft Dynamics and other Microsoft Technology Applications (Desirable)
- Strong business analysis, project documentation, and change management skills
- Excellent communication and stakeholder engagement abilities
- Leadership skills and the ability to work independently
- Technical skills in AI automation and Microsoft Dynamics
See yourself in our team
You will be joining a dynamic Technology team who work together to provide high quality technology solutions for our people, customers and community. These solutions protect, create and return value and enable financial wellbeing. You will have opportunities to work closely with and learn from different teams across the business, working in partnership to tackle interesting and complex challenges. Join us if you're passionate about transforming the way we deliver change at Beyond Bank!
Why work for Beyond Bank?
We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [email protected]
There are even more benefits:
- Additional 3 paid work-life balance days to boost your annual leave
- Paid community volunteer days to support community organisations across Australia
- Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
- A flexible and diverse working environment
- Career development opportunities, training and coaching
By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now!
To find out more about Beyond Bank visit beyondbank.com.au or for more information contact [email protected]
Applications close 05/10/2025
As a Certified B Corp, we use our business as a force for good.
We kindly request that recruitment agencies do not contact us regarding this vacancy. We are managing this recruitment process internally and do not require agency support at this time.
We are unable to accept email applications, please ensure that you submit your application via the online portal.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
