Senior Tax Technology Analyst

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the Role
The Senior Indirect Tax Technology Analyst will play a pivotal role in managing and optimizing indirect tax compliance for Servicenow. You will partner with cross-functional teams across EMEA and APAC to and implement tax technology solutions to ensure accurate VAT/GST reporting and drive process improvements
We are seeking a dynamic Senior Indirect Tax Technology Analyst with a strong focus on indirect tax technology and innovation. This role is ideal for individuals who have hands-on experience developing, implementing, or optimizing tax technology solutions specifically for indirect tax (such as VAT, GST, or similar regimes). The right candidate will demonstrate an aptitude for building and scaling tax technology tools-such as Alteryx, Artificial Intelligence (AI), Power BI, ERP tax engines and e-invoicing platforms-and will be able to bridge tax domain knowledge with technical solutions to drive operational excellence.
A solid understanding of the basics of indirect tax is required. However, extensive backgrounds in compliance management, litigation, or traditional tax advisory are not mandatory for this role. We value creativity, adaptability, and a forward-thinking approach to leveraging technology in the indirect tax landscape.
This position offers the opportunity to shape how indirect tax is managed in a fast-paced, high-growth environment and to influence strategic decisions on a global scale.
Key Responsibilities

• Building technology solutions to automate manual processes
• Drive process improvement initiatives to enhance efficiency, accuracy, and consistency of indirect tax operations.
• Partner with finance, IT, and legal teams to design, configure, and roll out tax technology tools (e.g., ERP tax engines, e-invoicing platforms).
• Monitor legislative changes and perform impact assessments for new indirect tax regulations.
• Support external audits and tax authority inquiries, coordinating with external advisors where necessary.
• Prepare detailed analysis and reports for senior management, highlighting key risks, opportunities, and performance metrics.
• Mentor junior team members and provide guidance on technical questions and career development.

Hard Skills

• Basic knowledge of VAT/GST legislation and cross-border transactions
• Proficiency in tax compliance software such as Vertex, Avalara, or Thomson Reuters ONESOURCE.
• Advanced Excel skills, including macros, pivot tables, and data visualization.
• Experience configuring and testing indirect tax rules in ERP systems (e.g., SAP, Oracle).
• Data analysis and reconciliation techniques to validate tax data integrity.
• Project management capabilities, including scope definition, stakeholder management, and delivery within timelines.

Soft Skills

• Strong communication skills to articulate technical concepts to non-tax stakeholders.
• Collaborative mindset with the ability to influence cross-functional teams.
• Detail orientation coupled with a solutions-focused approach under tight deadlines.
• Adaptability to navigate evolving global tax landscapes and shifting business priorities.
• Critical thinking and problem-solving skills to identify root causes and implement long-term fixes.
• Leadership aptitude to mentor junior colleagues and foster a culture of continuous improvement.

Why Join Us
You will become part of a dynamic tax team within a market-leading software enterprise that values innovation, technology, and professional growth. You'll leverage leading-edge tax platforms, work with seasoned global tax experts, and have a direct impact on the organization's efficiency and compliance posture. Continuous learning is encouraged, and opportunities for career advancement are plentiful.
Interested candidates should submit their resume outlining relevant indirect tax technology project experience. We look forward to exploring how your expertise can drive our global tax excellence.
Qualifications
Required Qualifications

Bachelor's degree in Technology, Taxation, or a related field.

Minimum of 6 years' experience in indirect tax technology, ideally within a multinational software or technology company or Big 4.

Knowledge of VAT/GST rules across EMEA and/or APAC jurisdictions.

Proven track record of leading indirect tax process improvement and tax technology projects.

Strong understanding of ERP tax modules and experience with at least one major tax automation tool.

Excellent analytical skills with the ability to interpret complex tax regulations and translate them into practical technology solutions.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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