Leads by example in a retail store by delivering exceptional customer experiences, achieving sales targets, and supporting daily operations. Responsibilities include relationship building, solution-based selling, upselling, inventory control, shrinkage prevention, POS and cash handling, SOP compliance, issue resolution, and mentoring team members. The role also supports store management and independently oversees operations when the Store Manager is absent.
Job Title : Senior Style Associate
Department : Retail Stores
Reports To : Store Manager
Role Summary : The Senior Style Associate leads by example, delivering exceptional
customer experiences, driving sales, and ensuring operational
excellence with a customer-focused mindset and adaptability.
Key
Responsibilitie
s
: Customer Focus
● Build and maintain strong customer relationships by
understanding their preferences and providing tailored
solutions.
● Address issues professionally and ensure customer needs are
met.
● Gather customer feedback to improve products and services
while addressing any concerns promptly.
Sales Mastery
● Responsible for achieving store sales targets.
● Drive solution-based sales by understanding customer needs
and offering relevant products and services.
● Focus on selling higher-value products to increase the
average transaction value.
● Use upselling and cross-selling techniques to enhance
customer engagement and meet sales targets.
● Demonstrate negotiation and objection-handling to convert
prospects into loyal customers.
Flexibility and Change Management
● Adapt to changing customer needs and share product and
customer insight with the team.
● Demonstrate problem-solving skills to address challenges and
manage resistance effectively.
● Show learning agility by quickly adopting new processes or
strategies to improve sales and service.
Decision-Making
● Utilize analytical thinking to make sound operational decisions.
● Independently manage store operations in the absence of the
Store Manager, ensuring smooth functioning.
Store Operations Excellence
● Prevent shrinkage by closely monitoring inventory levels and
minimizing discrepancies.
● Assist the Store manager in managing inventory processes,
including replenishment, stock takes, and tracking product
turnover.
● Ensure accurate inventory records and adhere to operational
guidelines to maintain efficiency.
● Follow company policies, work processes, and enforce store
standard operating procedures (SOPs). Escalate any identified
bottlenecks.
Leadership Excellence
● Take charge of situations requiring immediate attention,
including escalated customer issues, and ensure professional
resolutions.
● Lead by example in fostering accountability, goal-driven
performance, and ethical practices within the team.
● Assist in training and mentoring new and existing team
members to improve their understanding of products and
services.
Candidate
Requirement
: ● Min HSC 2 years of retail experience/ Graduates with 2 years
of experience in retail.
● Must be above 20 years of age and below 35 years of age.
● Basic computer skills and microsoft office
● Proven track record of exceeding sales targets consistently
● Experience in providing exceptional customer service and
building strong customer relationships
● Experience in mentoring team members
● Experience in handling cash transactions and inventory
management
● Proficient in POS systems and other relevant retail
technologies
● Knowledge of visual merchandising principles
● Positive and enthusiastic attitude
● Excellent presentation and grooming standards
● Flexibility and adaptability to work varied shifts
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