Senior Specialist Data Management

Job Summary

We’re an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

As a Senior Specialist, Data Management, you will play a critical role in ensuring Telstra Enterprise and TB‑MM have trusted, well‑governed customer and identity data that enables digital‑first selling, customer self‑service, automation and AI at scale.

You will lead the definition of data requirements, controls and governance that underpin high‑quality customer and identity data across platforms. This includes assessing data readiness and risk early, translating complex data and identity needs into clear, actionable requirements, and embedding preventative controls directly into systems and processes.

A key focus of the role is adopting an exception‑only approach to remediation. Working closely with product, technology, architecture, risk and operations teams, you will help ensure customer and identity data is fit for purpose, compliant, and scalable, supporting end‑to‑end digital journeys and future AI‑enabled capabilities.

Success in this role requires a strong understanding of the systems and applications used across Telstra, how they are interconnected, and how data flows between them. Your awareness of best practice in data management, combined with strong data‑driven decision‑making skills, will be critical in driving sustainable improvements at scale.

Key Responsibilities

As a Senior Specialist, Data Management, you draw on your specific domain knowledge, expertise in analytics and business insights to deliver the following responsibilities:

• Lead the ongoing development and delivery of the Data Management uplift, ensuring customer and identity data is trusted, well‑governed and fit for digital‑first selling, self‑service, automation and AI use cases.
• Define and translate complex data and identity requirements into clear, actionable specifications, embedding preventative data controls and governance directly into platforms, processes and applications.
• Assess data readiness, quality and risk early across initiatives and platforms, identifying potential customer, operational or regulatory impacts and ensuring appropriate mitigations are designed upfront.
• Apply deep analytical knowledge, problem solving techniques and best practice research to deliver insights and recommend solutions for business improvements in the management of our data.
• Use data analysis, structured problem‑solving and best‑practice research to identify trends, systemic issues and improvement opportunities in the management and use of customer and identity data.
• Leverage a strong understanding of enterprise systems and application interconnectedness, including how data flows between platforms, to design solutions that minimise disruption and improve end‑to‑end data integrity.
• Drive incremental improvements that increase digitisation and automation across business processes, reducing manual intervention and improving operational simplicity, trust and auditability.
• Monitor and analyse data quality, risk and performance metrics, using dashboards and reporting to provide actionable insights that guide decision‑making and operational effectiveness.
• Partner closely with product, technology, architecture, risk and business stakeholders to embed data governance into delivery, ensuring alignment to business outcomes and customer experience.
• Contribute to the governance of the data management uplift program, including identification, tracking and management of key risks, issues and dependencies.
• Act as a thought leader in data management and governance, staying current with industry and market best practices and applying new approaches to improve data trust and capability across the organisation.

About You

To be successful in the role, you need to have:

• Strong experience in data management, data governance, data quality or data risk within complex enterprise environments.
• Proven ability to translate complex customer and identity data requirements into clear, actionable requirements and embedded controls across platforms and processes.
• Demonstrated experience assessing data readiness, quality and risk early, with a clear understanding of customer, operational and regulatory impacts.
• A practical, outcomes‑focused approach, with experience driving exception‑only remediation and automation to address root causes and reduce recurring data issues.
• A strong understanding of enterprise systems and application interconnectedness, including how data flows end‑to‑end and how changes impact customers.
• A customer‑centric mindset, with the ability to use data analysis and insights to improve digital experiences, trust, auditability and operational efficiency.

We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
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