Lead the design, development, testing, implementation, and maintenance of contact center solutions using Genesys and Amazon Connect. Develop high-quality applications, utilities, and automation; analyze customer needs; contribute to product roadmaps; apply AI automation; document solutions; and provide technical leadership for future capabilities.
Requisition Number: 2392229
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Design, develop, implement, test and maintain contact center solutions using Genesys/Connect
- Deliver code with high quality for our applications, products and services and to understand customer needs and to develop product roadmaps
- These roles include, but are not limited to analysis, design, coding, engineering, testing, debugging, standards, methods, tools analysis, documentation, research and development, maintenance, new development, operations and delivery
- Automation of common tasks; build of common utilities to drive organizational efficiency with a passion around technology and solutions and influence of thought and leadership on future capabilities and opportunities to apply technology in new and innovative ways
- Apply AI automation wherever applicable
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements.
Required Qualifications:
- Graduate degree or equivalent experience
- Bachelor's Degree in Computer Science
- 5+ years of Genesys/Amazon Connect Experience
- 5+ years Contact Center Experience
- Experience in Contact Center Development, Testing & Implementation
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Similar Jobs at Optum
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Leads development of secure, cloud-native applications using React, TypeScript, Python, SQL, and Azure. Builds scalable APIs, enterprise applications, CI/CD pipelines, and containerized deployments while integrating LLMs, generative AI, agents, RAG, intelligent search, and workflow automation. Supports the full software lifecycle, production operations, code reviews, technical design, and cross-functional delivery. Applies DevOps, Infrastructure as Code, Agile practices, and AI-assisted development to improve engineering quality and velocity.
Top Skills:
Ai AgentsAutogenAzureAzure Ai SearchAzure FunctionsAzure OpenaiAzure Service BusCi/CdConversational AiDockerGenerative AiGitGitInfrastructure As CodeJavaScriptKubernetesLangchainLlamaindexLlmsMicroservicesModel Context ProtocolPythonReactRetrieval-Augmented GenerationSemantic KernelSemantic SearchSQLTerraformTypescriptVector Databases
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Handles healthcare eligibility and billing-related inquiries from customers and brokers through email and phone. Maintains eligibility process expertise, meets quality and turnaround targets, follows SOPs and security standards, identifies process gaps, communicates failures, and develops remediation plans. Requires strong communication, attention to detail, Microsoft Office skills, healthcare terminology knowledge, teamwork, flexibility, and willingness to work permanent night or extended shifts.
Top Skills:
ExcelMicrosoft PowerpointMicrosoft Word
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Leads the design, development, deployment, and monitoring of scalable production AI/ML solutions. Responsibilities include data preparation, feature engineering, model development and optimization, ML pipeline implementation, drift analysis, observability, responsible AI, and multi-cloud infrastructure. The role collaborates with engineering, product, data science, and UX teams to deliver technical solutions and integrate batch and real-time data pipelines.
Top Skills:
AWSAzureBigQueryDatabricksDataflowEvent HubFeature StoresGoogle Cloud PlatformHadoopKafkaMlflowNumpyOnnxPandasPub/SubPysparkPythonPyTorchScikit-LearnSQLSynapseTensorFlowVector Databases
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
