Senior Software Engineer (ServiceNow)

Employment TypePermanent

Closing Date1 Apr 2025 11:59pm

Job TitleSenior Software Engineer (ServiceNow)

Job Summary

As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.Job Description

Who We Are

Telstra’s an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We’re Australia’s leading Telco + tech company, spanning over a century with a footprint in over 20+ countries.

What we offer

• Flex appeal; work when and from where suits you best

• Performance-related pay

• Access to thousands of learning programs so you can level-up

• 16 weeks paid parental leave, for primary and secondary carers

• Purchased annual leave scheme

• Laptop, mobile phone + plan; you’ll never see a phone bill

• Extra day off per year, for you to use as you like

• 30% off Telstra Products and Services       

What You’ll Do

• Design, Develop, Deploy, Maintain and Enhance highly available web applications and APIS as part of high performing software engineering team working in the large-scale agile model.

• 8+ years of experience

• Apply responsive design principles to implement and customize user interfaces and views using web development technologies as given below.

• Design, develop and apply customizations and scripts to implement new features for end users using the best practices for the Service Management on ServiceNow SaaS

• Troubleshoot experience for issues and problems, knowledge sharing

• Applies the knowledge of automation and integration options on ServiceNow to meet the needs of end users

• Design and build scalable microservices and REST APIs hosted on the cloud platforms such as Amazon Web Services or Pivotal Cloud Foundry to the standards to expose business capabilities for internal and external consumers

• Work to a backlog of stories and tasks prioritised by the product owner and share a team level common understanding of the customer needs, product goals and design decisions

• Improve time to market by using the existing CI/CD tools for self-managed deployment of new software version with zero down time, fast recovery, very low failure rate.

• Be able to understand and update CI/CD automation build and deployment scripts to support a continuous integration and deployment process for the team.

• Diagnose, de-bug and analyse production incidents, performance issues, load analysis and assist in capacity modelling

• View, analyse and use real time application usage and performance data available on the dashboards and apply the learnings to improve customer experience, error rate, security, application performance

• Provide technical input into effort estimation, impact assessment, application requirements with respect to functional, security, integration, performance, quality, and operations requirements.

• Report to the team leads on progress, blockers, priority conflicts, potential issues and concerns.

• Mentor junior resources by pair programming, tech talks and knowledge sharing sessions.

About You

Essential

• ServiceNow (ITSM): Incident, Problem and Change Management

• ServiceNow – Integrations

• ServiceNow Administration,

• ServiceNow Orchestration,

• ServiceNow Implementation

• ServiceNow Component - Script includes, client scripts, scheduled jobs, Business rules, UI policies, UI actions, Update set, Import set

• HTML, JavaScript on the Service Now platform, Service portal, workflows, integration and ATF tool experience

• Degree/Diploma/Certification in Computer Science or Information Technology

Highly desirable:

• Knowledge of network technology or assurance domain

Relevant Certifications:

• Certifications in AWS, PCF or similar cloud platform

• Certification in ServiceNow

We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating.  If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.