Senior Software Engineer (Remedy)

Job Summary

Who We Are

Telstra’s an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We’re Australia’s leading Telco + tech company, spanning over a century with a footprint in over 20+ countries.

Focus of the Role

Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.

What we offer

• Flex appeal; work when and from where suits you best

• Performance-related pay

• Access to thousands of learning programs so you can level-up

• 16 weeks paid parental leave, for primary and secondary carers

• Purchased annual leave scheme

• Laptop, mobile phone + plan; you’ll never see a phone bill

• Extra day off per year, for you to use as you like

• 30% off Telstra Products and Services         

What You’ll Do

• Customize and implement workflows in BMC Helix and ITSM Suite using Developer Studio, ensuring alignment with business needs.

• Design and execute custom integrations leveraging APIs, iPass, and web services to enhance system functionality and data flow.

• Configure and optimize Remedy Server in a server-group environment, focusing on performance tuning and issue resolution.

• Collaborate with cross-functional teams to gather requirements and propose architectural solutions for integrations involving SRM, Knowledge Management, and Atrium CMDB.

• Maintain strong customer interaction, addressing concerns and ensuring satisfaction through effective communication and support.

• Customize and implement workflows in CMDB to maintain data consistency

About You

Essential

• Implementation knowledge on BMC Helix, ITSM Suite, SLM, Remedy Migrator, Web services, API's

• Experience on iPass and Webhooks and Plug-ins

• Good knowledge of SRM , Knowledge Management , Atrium CMDB

• Remedy Workflow customizations using Developer Studio

• Basic ITIL Framework concepts

• Experience in proposing and implementing architecture of Custom integrations

• Experience in configuring and working on Remedy Server-group environment

• Previous experience of working overlay concept

• Experience on BMC Helix Deployment manager

• Should have ITSM integration experience with other remedy & web service integration.

• Experience in performance tuning and troubleshooting BMC Remedy AR Server issues

• Good in customer interaction.

Highly desirable:

• Experience in BMC Digital Workplace and Digital workplace catalog.

• Implementation knowledge in BMC Dashboards.

• Implementation knowledge in BMC innovation studio

We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating.  If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.