Make extraordinary happen
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.
We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.
Job DescriptionWe’re looking for an experienced Senior ServiceNow Developer to join our team and play a key role in designing, developing and optimising enterprise-scale ServiceNow solutions.
This is a hands-on position suited to someone with deep ServiceNow technical expertise who can work confidently across complex environments, influence technical decisions and partner effectively with business stakeholders, architects and engineering teams.
What you'll be doing
- Design, develop, test and deploy high-quality ServiceNow solutions across ITSM, CSM and CMDB.
- Build and maintain scripts, configurations, integrations, Scripted REST APIs and connectors.
- Support and deliver ServiceNow platform upgrades.
- Troubleshoot and optimise platform performance, tuning and sizing.
- Apply ServiceNow best practices and methodologies, including NowCreate, Business Smart Customization, HealthScan and Automated Test Framework (ATF).
- Review existing configurations and customisations and identify opportunities to improve platform quality, maintainability and performance.
- Champion good development practices and minimise unnecessary or high-risk customisation.
- Partner with business stakeholders, architects and engineers to drive practical, scalable technical outcomes.
- Significant years of hands-on ServiceNow development experience, ideally within complex enterprise environments.
- Strong hands-on development experience across ITSM, CSM and CMDB.
- Experience developing ServiceNow integrations using Scripted REST APIs and connectors.
- Proven experience with ServiceNow platform upgrades.
- Strong knowledge of platform performance troubleshooting, tuning and sizing.
- Sound understanding of ServiceNow configuration, coding and customisation best practices.
- Ability to distinguish between effective configuration and unnecessary customisation, with a focus on platform sustainability.
- Strong stakeholder management skills with the confidence to influence technical and business decisions.
- A collaborative approach, positive attitude and one-team mindset.
Why join us:
At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can go!
We are in the process of refreshing our employee benefits, so don’t forget to ask our Talent Acquisition Team about what’s on offer.
We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us at [email protected].
Other important stuff:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.
As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or AccessHQ.
Visit our website https://www.ncs.co/en-au/ for more information.
Agencies: We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Why NCS?
This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.
Ready to make extraordinary happen?
We'd love to hear from you.
We celebrate diversity and inclusion
We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.
Important information
Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.
Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.
