Senior ServiceNow Architect/Strategist

• We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.  Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

The Defence Digital Modernisation business line at Leidos is seeking a collaborative and strategic Senior ServiceNow Architect / Strategist to join our supportive team on a full-time basis. Based in either Melbourne or Canberra, this important leadership position will help shape the design, development, and continuous improvement of ServiceNow platform roadmaps across a large and dynamic Defence program.

With a strong focus on enabling digital transformation, the successful candidate will work closely with stakeholders to ensure the platform evolves in line with business needs and delivers meaningful impact. This is a role where your ability to build trusted relationships and bring others on the journey will be key. Infrequent travel between locations may be required.

Responsibilities

• Strategic Platform Leadership: Guide the ongoing development of the ServiceNow roadmap, ensuring it reflects both organisational priorities and evolving technology opportunities.

• Architecture & AI Enablement: Design flexible, secure ServiceNow solutions across key modules (e.g. ITSM, ITOM, ITAM); explore and apply AI features such as predictive intelligence and virtual agents to enhance user experience and efficiency.

• Analytics & Insights: Support data-informed decision-making through the configuration and adoption of ServiceNow Performance Analytics, delivering clear, actionable dashboards and KPIs.

• Stakeholder Collaboration: Partner with a range of business and technical teams to understand needs, communicate architectural directions, and support the delivery of enhancements that create lasting value.

• Governance & Best Practice: Help build and maintain a strong foundation of development standards, governance, and shared best practices to promote consistency, transparency, and quality across the platform.

About You

You are an empathetic and solutions-focused professional who enjoys working collaboratively and bringing others along in the process. You combine technical expertise with strong people skills and a desire to deliver thoughtful, sustainable outcomes. You will bring:

• Demonstrated experience leading the development and implementation of ServiceNow roadmaps in large or complex environments; strong knowledge of Platform Analytics, AI features, and system integrations (REST/SOAP APIs); ServiceNow Certified Technical Architect or equivalent qualifications.

• A background in enterprise IT strategy, digital transformation, or cloud platforms; familiarity with Agile delivery and DevOps ways of working; a strategic mindset with a passion for innovation and continuous improvement.

• Clear and effective communication skills, with the ability to engage meaningfully with stakeholders and collaborate across teams.

• A supportive leadership style, with experience mentoring and empowering others; comfortable working both autonomously and as part of a diverse, high-performing team.

• A high level of integrity, adaptability, and professionalism, with a calm and proactive approach to navigating complexity.

This role does require the successful applicant to be an Australian Citizen and hold a Baseline level security clearance and uplift to an NV-1.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.

• Recruitment process - virtual / face to face interview & background checks.

• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [email protected] if you’d like to discuss any additional support during your application or throughout the recruitment process. 

At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”

If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.