Senior Research Manager

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About Envato

We exist to empower creatives to thrive independently and as a community. We work to be the must-have, most used, intelligent and essential creative companion where we empower creatives to create freely and confidently, and accelerate their everyday creative process however and wherever they work.

We proudly support the lives of creative pros all over the world, from web developers and graphic designers, to marketers, videographers, photographers and more. We’ve built a community where anyone can get their creative projects done, and where creators bring their ideas to life and in the process, earn a living doing what they love. Our mission is to be the singular destination for creative assets. It doesn’t get much better than that! 

We are a global and rapidly scaling business. Blending purpose and profit, we're a passionate B Corp, committed to making a positive impact on the communities we engage in. You can read more about our purpose, mission and values on our website.

We’re leaders in flexibility and have embraced ways of working to encourage this for a long time. Where we can, let’s make work, work for you! Our roles can be based ANYWHERE in Australia or New Zealand, and while we all mostly work from home we’re proud of how we keep our global team connected.

The Role

Envato is in prime position to achieve our vision of becoming the go-to creative companion worldwide, navigating a competitive and rapidly evolving industry shaped by creative technology and AI advancements. We’re looking for a Senior Research Manager to elevate our customer focus and data-driven approach, driving research excellence to inform strategic growth. Reporting to the Head of Analytics & Research, you will lead our research team and collaborate with product, design, strategy, and marketing leaders to deliver impactful insights that drive Envato’s customer-focused journey.

What you'll be doing

• Define and execute a clear research strategy across Envato, identifying needs and determining the appropriate methodologies to apply, whether in-house or outsourced.
• Partner with teams across the business to uncover research opportunities, deliver actionable insights, and drive decisions that shape product, marketing, and strategic priorities.
• Champion research as a partner and enabler in customer-centric product development, elevating its role beyond information gathering to a strategic partner.
• Lead and mentor a small but impactful research team, while empowering other teams to engage in customer discovery without compromising research quality.
• Conduct hands-on research to stay connected to challenges and maintain subject matter expertise.
• Synthesise customer insights across delivery teams and functions into a compelling narrative that enhances customer empathy, domain understanding, and strategic decision-making.

About you

• You have 10+ years’ experience in research focused roles within the tech industry, including leading a research function.
• Possess a relevant Bachelor’s degree (e.g., Psychology, Marketing, Sociology, etc.), with advanced degrees a plus.
• Strong expertise in qualitative and quantitative research methodologies, including data analysis tools like R, survey platforms like Qualtrics and qualitative user research. 
• Demonstrated ability to identify and deliver appropriate research projects, scope, methodology, timing and budget to a range of customer and business problems. 
• Proven experience managing research budgets, tools procurement, and participant incentive programs.
• Skilled in building scalable research teams with a balance of process rigor, knowledge sharing, and upskilling opportunities.
• Track record of managing and mentoring diverse teams, fostering collaboration, and guiding professional development.
• Deep customer-centric approach, ideally with a passion for the creative industry and an understanding of its processes and technologies.
• Excellent synthesis and communication skills, translating research findings into actionable, strategic insights.
• Demonstrates adaptability, a continuous improvement mindset, and strong leadership in fast-paced, ambiguous environments.

Some of the great things we offer

• We are a remote business with full flexibility for you to manage work and life as you need - outcomes are what’s important to us.

• We provide MacBook Pros or HP’s for you to do your best work, as well as all your initial and ongoing tech setup to suit your individual needs.

• It’s important you love your home office so we will provide a contribution towards your set up and a monthly allowance to support work from home costs. 

• Want to expand your family? We will support you! We offer 20 weeks paid primary carer leave (with super paid on top for the first 12 months); and 6 weeks paid secondary carers leave. 

• Connection is so important in a remote business. That’s why we provide you with an annual allowance to meet up with colleagues and share some food and a laugh. 

• Continuous improvement is encouraged and we provide an annual budget for you to put towards your learning. 

• We know our product is awesome so we will provide you with a free Envato Elements subscription for your side gigs and/or personal use.

• Your wellbeing is paramount and we provide access to a holistic assistance program that provides support in many areas of life and health.

Our culture

• We are B Corp certified & believe in succeeding sustainably as one global team. 

• We are leaders in flexible working and really walk the talk - our work from anywhere benefit allows you to work and travel for up to 3 months in another country. We have also removed standard hours from contracts to empower our people to work in a way that makes sense to them.

• We support working parents through a range of initiatives, including being a proud partner with Grace Papers.

• As part of our values and vision, Envato contributes 2% of profits to charities in each of the three main countries we operate in.

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We appreciate the time you’ve taken to apply to Envato and we're committed to responding to every applicant.

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