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Our Renewals team plays a crucial role in the customer journey, partnering with customers to ensure continued value and success. Working collaboratively with sales, channel partners, customer success, and sales operations teams, this position focuses on building long-term relationships while managing subscription renewals seamlessly.
What you’ll do;
- Build and maintain strong customer relationships through personalized communication across phone, video, and email platforms
- Drive the renewal process to support and grow Annual Recurring Revenue (ARR)
- Analyze license usage and manage true-up processes
- Partner with customers to understand their organizational goals and create tailored renewal solutions
- Support the broader renewals team with administrative coordination
- Manage renewal timelines effectively
- Work cross-functionally with Sales and Customer Success teams to develop renewal strategies using data-driven insights
- Guide customers through the documentation process, ensuring accuracy and completeness
- Identify potential challenges early and develop proactive solutions
- Support enterprise-level customer relationships
Experience that will help you get started;
- Background in customer-facing roles such as Account Management, Renewals, or Customer Success
- German language proficiency
- Knowledge of B2B software sales environments
- Understanding of subscription-based business models
- Strong communication and relationship-building capabilities
- Self-motivated with a focus on outcomes
- Experience in collaborative problem-solving and agreement facilitation
- Knowledge of technical products is valuable - particularly in DevOps, software development lifecycle, or application development
- Alignment with our organizational values
- Track record of consistent renewal performance
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
