Senior Relationship Manager

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 1,500 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.

This role is responsible for building and maintaining strong relationships between key influencers at the client and Iress, ensuring the client sees Iress as a strategic and trusted partner, essential to the growth of their business. Viewed as an essential link between the needs of the client and the capabilities of Iress to meet those needs, the senior relationship manager ensures that both parties deliver on their contractual commitments, build a mutually beneficial, sustainable relationship and ensure any opportunities for new business within the client portfolio are identified and converted into revenue growth. 

• Build and maintain strong, long-lasting client relationships and develop trusted adviser relationships with key decision makers.

• Engage with clients to understand their overall strategy, business problems, and priorities and where we can deliver solutions. 

• Achieve agreed monthly, quarterly, and annual revenue targets that incorporate client retention, and uplift from increased usage and the sale of additional solutions. 

• Accountable for the adoption of, compliance with and support of the Iress commercial team’s ways of working through the roll out of the chosen sales framework, embracing usage of Global CRM, processes, tools, templates. 

• Produce and implement successful client management plans. 

• Lead commercial negotiations and ongoing revenue forecasting for clients. 

• Work with clients to implement and ensure adoption of Iress products. This includes proactively educating clients on new release functionality or features and benefits this brings to their business. 

• Support the delivery of new and enhanced product features and propositions to the market by establishing clear adoption and account plans, following the necessary internal process to engage specialists for complex requirements. 

• Is a point of escalation and information for client support teams and may be occasionally required to assist with the management of tickets to ensure optimal client experience is maintained. 

• Build and maintain a strong industry network including with current and potential clients and including opportunities to promote the Iress brand at events. 

• Highly strategic, commercial and able to contribute to broader business conversations. 

• A natural networker and strategic relationship builder - internally and externally.

• Proven track record of delivering against targets. 

• Experienced with working cross-functionally to bring about the right results for clients. 

• Able to communicate in a clear, concise and unambiguous manner.

• The ability to engender quality across teams including in client communications and presentations. 

• A modern thinker, looks to the future while ensuring practical, commercial outcomes are achieved in the present. Does not aim to keep the status quo when there are better ways. 

• Excellent negotiation skills and organisational skills.

• Strong industry presence and knowledge.

• Strong commercial and financial acumen.

• 8 additional paid days per year to extend your weekends

• Hybrid working  

• Generous cash bonus for every successful referral 

• Starting school leave - 8.5 days of leave to assist your children with the transition to school

• Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work

• 3 days’ paid leave per year to participate in charity initiatives

• Discounted health insurance premiums

• Access to learning and development programs through LinkedIn 

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated. 

We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace. 

For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/

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