Senior Product Researcher

About Nintex: 

At Nintex, we are transforming the way people work, everywhere.  

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. 

About the role: 

We’re looking for a Senior Product Researcher to lead user research initiatives that drive product innovation and enhance user experience across our platform. In this role, you’ll design and execute research studies ranging from exploratory interviews and diary studies to usability testing and survey to uncover actionable insights. Your findings will directly influence product strategy, feature prioritisation, and design decisions. You’ll collaborate closely with product managers, designers, engineers, and fellow researchers to ensure our products are intuitive, valuable, and aligned with user needs. We work hybrid in Melbourne.

Your contribution will be:  

• Develop and write research plans that align with product goals and timelines
• Design and conduct both primary (e.g., interviews, usability tests, diary studies) and secondary (e.g., competitive analysis, literature reviews) research to understand user needs, behaviours, and pain points
  
• Recruit and manage participants for research activities
  
• Conduct qualitative and quantitative research using methods such as interviews, diary studies, usability tests, and surveys
  
• Analyse and synthesise findings into clear, actionable insights
  
• Deliver tailored research reports and presentations to stakeholders across the business
  
• Collaborate with cross-functional teams to align research with product and business goals
  
• Track and measure user satisfaction and usability over time
  
• Contribute to the growth of our research practice, including exploring the use of AI in research

To be successful, we think you need:  

• 5+ years UX/Product research experience, ideally in a SaaS environment
• Strong qualitative research skills and familiarity with a range of methodologies
• Proven experience conducting research with external customers
• Excellent communication skills—both written and verbal
• A collaborative mindset and ability to work cross-functionally
• Passion for technology, AI, and solving complex user problems
• A curious, empathetic, and strategic thinker
• Ability to work adjusted hours (6am/7am start to sync with your US team)

What’s in it for you? 

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf. 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.