Senior Product Manager, Personalisation and Customisation, Digital Experiences

• You are passionate about creating seamless, personalised digital experiences that customers love — giving them confidence, choice and control over their digital banking experience.

• You are curious and bring strong analytical and problem-solving skills, helping your squad successfully deliver new and innovative propositions to market using the latest technology.

• Join us as we build the next evolution of our exciting and market-leading digital channels, all delivered seamlessly through brilliant digital customer experiences.

Your Team

Within Retail Banking Services (RBS) the Digital Crew drives the strategy and delivery behind CBA’s market leading CommBank app, and its desktop asset NetBank, delivering an integral service and brilliant experiences to over nine million digitally active customers.

Your impact and contribution

As the Senior Product Manager, Personalisation & Customisation, you’ll be responsible for the personalisation and customisation spine across our authenticated digital channels - the CommBank app and NetBank.  improving the orchestration of systems, framework, capabilities and digital features to drive a more cohesive and relevant personalised experience that customers feel actively in control of. Ultimately taking our personalisation capability today to meaningful and delightful hyper-personalisation

You’ll turn strategy into execution — helping to lead a cross-functional team to deliver high-quality, scalable capabilities that enable personalisation and greater customisation across our digital ecosystem.

As a Senior Product Manager, you will be an experienced senior product professional driven by a customer-obsession to deliver exceptional customer facing digital experiences. Drawing from your experience in continual product discovery and delivery, you’re constantly pushing the boundaries to help deliver outcomes that move the dial and unlock maximum value. Your passion for and ability to solve complex problems is key to delivering these high-quality solutions to market. You have experience working in a fast paced, agile environment and use leading practices with an appreciation for the value of continuous delivery and user testing.

See yourself in our team

We are here to build world-class digital experiences for our customers. Working as part of a squad, alongside engineers and designers, you will bring a proactive approach, deep understanding of the customer, data-driven insights and problem-solving skills to the table.  As a team we’re constantly striving to be the best in digital banking, pushing the boundaries to provide an unrivalled, personalised user experience across every product. Our diverse teams are dedicated to learning, sharing knowledge and continuous improvement. Innovation, passion and creativity shape our culture.

We’re interested in hearing from a digital product professional with relevant skills and experience, including:

• Proven experience leading digital product development from strategy through to delivery, ideally within a complex, multi-squad ecosystem.

• Deep understanding of experience personalisation back-end systems and the data flows that connect customer context to experience delivery.

• Strong understanding of experience orchestration and context management — connecting back-end intelligence with front-end experience.

• Skilled in agile delivery, prioritisation, and roadmap management — ensuring clarity, alignment, and velocity across cross-functional teams.

• Supporting the product lifecycle from customer discovery, ideation to launch and post-launch analysis

• Strong communication, presentation, influencing and collaboration skills

If this sounds like you, apply today!