Senior Product Manager, Developer Experience

Job Description

Zendesk is the world’s leading Customer Experience and Support Platform and we are growing quickly with a suite of products our customers love! Zendesk makes customer service better. We build software to meet customer needs, set teams up for success, and keep businesses in sync.

What You'll Be Doing:

• Responsible for the customer & partner facing developer experiences and capabilities for the newly launched the Integrations and Actions platform

• Key contributor to the technical admin tooling experiences and capabilities for the newly launched the Integrations and Actions platform

• Lead a scrum team to deliver large strategic initiatives and smaller incremental changes across our Integrations and Actions platform.

• Develop roadmaps for product area based on customer & partner feedback, data, and market needs that aligns with the product vision. Meet with developers, admins, and partners.

• Drive the conceptualization, development, and launch of new products and capabilities for developers and partners.

• Partner with Product Designers, Content Design, and UX Researcher to develop thoughtful experiences for our customers.

• Partner with Engineers and Engineering to build and deliver capabilities in line with our internal and external delivery commitments.

• Present your plans, roadmaps, and product visions to your peers, stakeholders, and senior leaders to both local and global audiences

• Work with go-to-market departments like sales, success, advocacy, tech alliances, brand, and product marketing to ensure the success of our products and features.

• Work with key cross-functional partners to launch products, including Program Management, Technical Writers, Localisation, Product Security, and Legal

• Travel to other offices or customer visits as needed.

What We're Looking For:

• 3+ years of product management experience, ideally in B2B SaaS environments

• Experience in product management for platform services, including managing integrations

• Excellent communication skills, and examples of working effectively across a broad range of communication styles

• Experience working with multiple teams to execute on shared goals

• A customer focus that allows you to gather insights and requirements, define product requirements and design and execute large programs

• An understanding of technical domains, including compliance, legal and security

• Nice to have: Demonstrated experience executing on product development projects in a global, remote, digital-first environment

• Nice to have: Experience working with a wide variety of stakeholders

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.