Senior Portfolio Manager

At Latitude, we make it possible – for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That’s why we offer benefits that make a real difference in your life.

We make it possible…

• to spend more time with your loved ones – with an extra week of paid leave each year through our Take 5 initiative.

• to balance work and life – with a hybrid working model, giving you the flexibility to work from home while connecting in the office just two days a week or work remote for certain roles.

• to put your wellbeing first – with Sonder, a 24/7 support app for mental and physical wellness.

• to access great financial benefits – with discounts on Latitude products and services.
   

Reporting to the GM, Product, Risk and Compliance, we are looking for a seasoned and strategic Senior Portfolio Manager to take ownership of our Personal and Auto Loans portfolio.
 

In this pivotal role, you will apply your financial services expertise—particularly in lending products—to design, manage, and optimise portfolio performance and profitability. Working closely with the Product Management, Marketing & Analytics teams, you will also play a key role in enhancing the customer experience and driving business growth.
 

This opportunity is ideal for a candidate with proven portfolio management experience (preferably within financial services), strong analytical acumen, and a passion for delivering customer-centric outcomes.

Let’s look at some key responsibilities:

• Overseeing the loans portfolio, ensuring alignment with the company’s strategic goals and customer needs.

• Monitor, analyse, and report on portfolio performance, identifying trends, variances, and opportunities for improvement.

• Design and implement strategies for portfolio growth and optimisation, focusing on risk-adjusted returns and customer life-time value.

• Working with the Product team on offer-development to drive growth in the portfolio (including Top-Up, Retention, Redraw and X-sell offers)

• Working with Product and Marketing to translate new customer management programs into marketing execution plans.

• Undertake a value driven approach to monitor program performance at a campaign and offer level and make necessary adjustments via a robust test and learn approach

• Track key portfolio metrics to measure the success of launched initiatives
   

Ideally, we're looking for the following: 

• Over 5 years working experience in banking and financial industry (Loans experience desirable but other financial services product experience is suffice)

• Previous experience in a portfolio management role is highly desirable

• Demonstrated experience identifying opportunities to improve customer and business outcomes and drive customer behavioural change though campaign execution and/or capability build.

• Strong financial acumen and a deep understanding of customer drivers, behaviours and P&L

• Good understanding of loan receivables and marketing platforms and processes

• Strong business acumen and initiative management skills

• Highly analytical with strong numeric sense

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

• Demonstrated problem-solving and decision-making skills

• Ability to work in a team-oriented environment

We are driving an environment and experience that is open, authentic, inclusive, energetic, progressive and innovative. If you are comfortable in a fast moving and changing environment and operating with levels of ambiguity…we would love to chat with you.

Latitude offers a flexible working environment. We support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home, the office or a combination of both.

We're Latitude, partners in money.
 

Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success.

Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better.

Always living and breathing our values. Take Ownership, Pursue Excellence, Win Together, Create Tomorrow.

We're not engaging any recruitment agencies for this role, so if you're interested. Please apply directly!

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

Only open to Australian or New Zealand Permanent Residents or Citizens.