At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
The Senior Payments Specialist will primarily support Mindbody’s Strategic Accounts, with additional support for SMB and Mid-Market accounts. This role plays a key part in driving the go-to-market strategy for Mindbody Payments (powered by Stripe). Key responsibilities include:
- Supporting and enabling the Sales team to sell Mindbody.
- Attaching and onboarding customers to Mindbody Payments.
- Partnering with Customer Success and Account Management to manage a portfolio of accounts, increase adoption, optimize revenue, and negotiate rates directly with customers.
- Leading and contributing to payments-related projects across brands and portfolios.
- Serve as a subject-matter expert for Mindbody’s integrated payments solutions (white-labeled Stripe products)
- Act as a connector between merchants and Mindbody's internal teams (Sales, Account Management, Onboarding, Support, Product and Engineering, and Leadership)
- Build merchant trust and loyalty through clear communication, education, and transparency — delivering an exceptional experience at every touchpoint
- Enable Sales and Account Management teams throughout the sales and renewals process
- Onboard new customers to Mindbody Payments
- Deliver internal payments training when needed
- Negotiate customer rates while upholding pricing integrity
- Conduct regular data reviews (customer, brand, or portfolio level) to maintain pricing accuracy and identify revenue optimization opportunities
- Lead and support key strategic projects that align with Mindbody’s payments goals and merchant needs
- Regularly use tools including Mindbody, Salesforce, Stripe, Looker, Slack, Excel, and PowerPoint
- Perform other duties as needed
- Bachelor's degree in a quantitative or analytical field (e.g., Business, Economics, Math), or equivalent experience
- 2–5 years of relevant experience in payments, account management, or analysis
- Payments or fintech experience preferred
- Strong analytical and numerical skills, with high attention to detail
- Experience working in a customer-facing role
#APAC
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
