Senior Operations Analyst

Shape your future with a career at Shell Energy.

Shell Energy combines deep expertise and true innovation to help our electricity and gas customers navigate a rapidly changing market. We’re seeking people who bring the drive to succeed in providing the energy businesses and households need for today and tomorrow.

Shell Energy is expanding its Demand Response (DR) and distributed energy solutions to support commercial and industrial customers as Australia transitions to cleaner, more dynamic energy markets.

We’re looking for a Senior Operations Analyst to join our dedicated DR team. In this role, you’ll manage day‑to‑day DR operations, enable participation in existing and emerging energy markets, and help deliver a seamless customer experience across Shell Energy’s C&I portfolio.

With respect, integrity and honesty you will:

• Manage onboarding, testing and dispatch of customer DR assets
• Analyse and troubleshoot dispatch events and customer performance
• Identify and implement operational and process improvements
• Support Shell Energy’s participation in key DR programs, including:
  • RERT and other AEMO initiatives
  • Frequency markets (FCAS, Fast Frequency Response)
  • Wholesale Demand Response Mechanism
  • State and network support programs
• Translate market and program requirements into clear inputs for systems, sales and operations
• Support system and tool enhancements to enable scalable growth

Who you’ll work with:

You’ll collaborate closely with Trading, Technical, Regulatory, Strategy, Sales and IT teams, as well as external stakeholders such as AEMO and network service providers.

Here’s what you’ll need to thrive in this role:

• Relevant experience in the energy or utilities sector, including wholesale markets
• Strong operational and market knowledge
• Advanced Excel and intermediate to advanced SQL skills
• Experience improving end‑to‑end operational processes
• Excellent organisation, problem‑solving and stakeholder engagement skills
• Nice to have: experience in demand response, demand management, solar or battery programs.

Why join our team

Every day, our people bring deep expertise, true innovation to help our customers meet their energy goals.

Here are the top reasons why out people choose us

●        Purpose that is making a positive impact for our customers’ energy future. It’s not just about selling energy; it’s about delivering outcomes for our customers that empower them to stay ahead in a changing market.

●        Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.

●        People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more.

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Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.