Own and deliver the marketing strategy for PEXA Exchange, using customer insights and data to improve product adoption, engagement, retention, and customer experience. The role develops campaigns and launch plans, strengthens brand trust, coordinates stakeholders across multiple business functions, manages customer communications, and evaluates campaign performance. It also requires hands-on copywriting, asset development, channel execution, project management, and performance measurement.
Hi, we’re PEXA
Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.
Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.
A day in the life
As our Senior Marketing Manager, you’ll shape and deliver the marketing plan for PEXA Exchange. This is a hands on role that combines strategy with delivery, giving you the opportunity to set the direction and bring the work to life.
One day, you might work with Product and Customer Operations to understand a customer challenge and improve their journey. The next, you could develop a launch plan for a new feature, review campaign performance or partner with Corporate Affairs on communications that strengthen trust in the PEXA Exchange brand.
You’ll bring teams together around clear priorities and work closely with channel owners and subject matter experts to deliver campaigns. As part of a small, collaborative team, you’ll also be comfortable writing copy, building campaign assets and working directly across channels when needed.
About the role
This role exists to strengthen customer trust in PEXA Exchange while increasing engagement with its products and features. You’ll own the marketing strategy and prioritised plan, then take an active role in delivering it. Using customer insights and data, you’ll identify opportunities to improve adoption, retention and the overall customer experience.
It’s an opportunity for a strategic marketer who enjoys staying close to delivery and wants to influence the marketing direction of a platform central to Australia’s property industry.
Key capabilities:
- Strong product and brand marketing experience within an established product or customer environment
- Ability to turn customer insights and business priorities into clear marketing strategies and practical plans
- Experience improving product adoption, engagement and retention through lifecycle marketing and customer journey optimisation
- Confidence influencing and coordinating stakeholders across Product, Technology, Customer Operations, Risk, Legal and Corporate Affairs
- A hands on approach to delivering campaigns across multiple channels, supported by strong project management and data analysis skills
What success looks like (6–12 months):
- Building trusted relationships across Marketing, Product, Customer Operations and other key partner teams
- Developing a clear, prioritised marketing plan for PEXA Exchange
- Delivering campaigns and customer communications that improve feature adoption, engagement and customer experience
- Establishing meaningful measures to track performance and guide ongoing improvements
- Strengthening the quality, clarity and consistency of the PEXA Exchange brand across customer channels
A career at PEXA starts with you!
If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you – even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential.
Why join us
- Enjoy a dedicated Wellness Day each quarter, giving you time to pause, recharge and focus on your wellbeing
- Four weeks workcation per year - work from an approved country
- Take the opportunity to purchase up to four weeks additional annual leave per year
- Your growth matters to us. Learn from the best, build your skills through PEXA Academy and grow your career
- Generous performance-based incentives, including an opportunity to own a stake in PEXA through our equity program
- Earn a $3,000 referral bonus when someone you recommend joins the PEXA team
- A hybrid working model with two days in the office and three days remote, supporting flexibility, balance and in-person connection
- Plus, a complimentary lunch provided in office everyday
Our commitment to our people and a better future
At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community.
We're a proud Circle Back Initiative Employer and commit to responding to every applicant.
Stay Connected
A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.
PEXA Group Limited Melbourne, Victoria, AUS Office
Melbourne, Australia
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