Senior Marketing Cloud Journey Designer

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.  

About the role  
  

We’re looking for a Senior Marketing Cloud Journey Designer to join our cross-functional Customer Transformation (Clocktower) Project Squads. The Senior Marketing Cloud Journey Designer will design, build and optimise personalised, multi-channel customer journeys that transform how we communicate with our customers. 
 
You’ll join an innovative MarTech Solutions team, who are collaborative, customer-obsessed and passionate about reimagining digital engagement. 
 
As our Senior Marketing Cloud Journey Designer, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work. 

Day-to-day, you will:  
  

• Partner cross-functionally to capture requirements, identify pain points and design optimised campaigns and journeys in Salesforce Marketing Cloud 

• Build, test, and deploy complex multi-channel customer journeys, including decision splits, A/B testing, reporting and optimisation 

• Host stakeholder workshops and ideation sessions to shape journey backlogs and explore new initiatives 

• Manage the end-to-end delivery of campaigns – from design and build through to reporting and insights 

• Support governance and testing programs to ensure accuracy, compliance and best practice in customer communications  

This role will suit someone with a curious mind and transferrable skills and experiences, including:  
  

• Strong communication and consulting skills – ability to engage, influence and educate stakeholders at all levels 

• 5+ years’ experience in Salesforce Marketing Cloud journey design, build and optimisation 

• Experience gathering requirements and translating them into actionable campaigns and reporting packs 

• Strong analytical and problem-solving skills, with an eye for detail and ability to think big picture 

• Technical capability with tools such as SQL, Data Design, AMP script, HTML/CSS or related platforms (highly regarded) 

If you meet some of these requirements, but not all, we encourage you to submit your application.  

With a career at Transurban, you’ll enjoy a range of benefits, including:   
  

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year   

• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well 

• Learning and development opportunities to support your career interests  

• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more  

• Share offers and insurance benefits  

• Social activities, community give-back programs and paid volunteer days  

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.   
  

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.  

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on [email protected].   

Ready to help us keep cities moving? Apply today.